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~person:"Gursoy, Dogan"
~source:"econis"
~subject:"Advertising effects"
~subject:"Customer satisfaction"
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Search: subject_exact:"Consumer Behaviour"
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Advertising effects
Customer satisfaction
Consumer behaviour
25
Konsumentenverhalten
25
Dienstleistungsqualität
10
Service quality
10
Kundenzufriedenheit
8
Beziehungsmarketing
6
Relationship marketing
6
Holiday behaviour
5
Urlaubsverhalten
5
Emotion
4
Tourism
4
Tourismus
4
Brand image
3
Cognition
3
Confidence
3
Information behaviour
3
Information processing
3
Informationsverhalten
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Internet marketing
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Kognition
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Markenimage
3
Online retailing
3
Online-Handel
3
Online-Marketing
3
Prospect Theory
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Prospect theory
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Vertrauen
3
Werbewirkung
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Willingness to pay
3
Zahlungsbereitschaftsanalyse
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Arzneimittel
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Beschwerdemanagement
2
Complaint management
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Coronavirus
2
Customer service
2
Customer-to-customer interactions
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Dienstleistungsmanagement
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Gursoy, Dogan
Han, Heesup
55
Mattila, Anna S.
30
Usman, Osly
27
Gierl, Heribert
26
Pelsmacker, Patrick de
23
Septianto, Felix
22
Dens, Nathalie
20
Huber, Frank
20
Jang, Soocheong
20
Loureiro, Sandra Maria Correia
17
Prayag, Girish
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Diehl, Sandra
16
Quach, Sara
16
Sreejesh, S.
16
Hyun, Sunghyup Sean
15
Söderlund, Magnus
15
Balaji, M. S.
14
Esch, Franz-Rudolf
13
Gustafsson, Anders
13
Mittal, Vikas
13
Pauwels, Koen
13
Prashar, Sanjeev
13
Wu, Luorong
13
Aksoy, Lerzan
12
Bauer, Hans H.
12
Eisend, Martin
12
Klaus, Philipp
12
Muehling, Darrel D.
12
Thaichon, Park
12
Torres, Ivonne M.
12
Wu, Linwan
12
Kareklas, Ioannis
11
Matthes, Jörg
11
Parayitam, Satyanarayana
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
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Tourism management : research, policies, practice
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of travel and tourism marketing
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ECONIS (ZBW)
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1
Effectiveness of message framing in changing COVID-19 vaccination intentions : moderating role of travel desire
Gursoy, Dogan
;
Ekinci, Yuksel
;
Can, Ali Selcuk
;
Murray, …
- In:
Tourism management : research, policies, practice
90
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013326526
Saved in:
2
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
3
Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin
;
Gursoy, Dogan
;
Zhang, Meng
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
Saved in:
4
Exploring the relationship between servicescape, place attachment, and intention to recommend accommodations marketed through sharing economy platforms
Xu, Xiaowei
;
Gursoy, Dogan
- In:
Journal of travel and tourism marketing
37
(
2020
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10012289346
Saved in:
5
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
6
Developing a consumer complaining and recovery effort scale
Lu, Lu
;
Gursoy, Dogan
;
Chi, Christina Geng-Qing
;
Xiao, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
5
,
pp. 686-715
Persistent link: https://www.econbiz.de/10011912319
Saved in:
7
Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying
;
Lu, Lu
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
Saved in:
8
Message framing and regulatory focus effects on destination image formation
Zhang, Meng
;
Zhang, Guang-yu
;
Gursoy, Dogan
;
Fu, Xiao-rong
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 397-407
Persistent link: https://www.econbiz.de/10011903546
Saved in:
9
The effects of associative slogans on tourists' attitudes and travel intention : the moderationg effects of need for cognition and familiarity
Zhang, Hui
;
Gursoy, Dogan
;
Xu, Honggang
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
2
,
pp. 206-220
Persistent link: https://www.econbiz.de/10011637094
Saved in:
10
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
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