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~person:"Gursoy, Dogan"
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Search: subject:"Service quality"
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Service quality
14
Dienstleistungsqualität
13
Consumer behaviour
10
Konsumentenverhalten
10
Customer satisfaction
8
Kundenzufriedenheit
8
Beziehungsmarketing
6
Relationship marketing
6
Artificial intelligence
3
Künstliche Intelligenz
3
Beschwerdemanagement
2
Complaint management
2
Confidence
2
Customer service
2
Customer-to-customer interactions
2
Destination branding
2
Destination image
2
Destination loyalty
2
Dienstleistungsmanagement
2
Dienstleistungsmarketing
2
Emotion
2
Innovation adoption
2
Innovationsakzeptanz
2
Kundenservice
2
Motivation
2
Perceived betrayal
2
Robot
2
Roboter
2
Satisfaction
2
Service management
2
Services marketing
2
Vertrauen
2
technology acceptance
2
AI robotic devices
1
Airline
1
Anreiz
1
Anthropomorphism
1
Appraisal theory
1
Arbeitszufriedenheit
1
Bangladesch
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Undetermined
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research-article
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English
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Gursoy, Dogan
Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
50
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
34
Shahin, Arash
32
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Sharma, Piyush
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Akroush, Mamoun N.
20
Das, Jishnu
20
Kain, John F.
20
Wong, IpKin Anthony
20
Balaji, M. S.
19
Benkenstein, Martin
19
Gil Saura, Irene
19
Marimon, Frederic
19
Michas, Paul N.
19
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International journal of hospitality management
3
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
International Journal of Contemporary Hospitality Management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel and tourism marketing
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
13
Other ZBW resources
1
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1
Effects of social interaction flow on experiential quality,
service
quality
and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin
;
Gursoy, Dogan
;
Zhang, Meng
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
Saved in:
2
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
3
Tourists' attitudes toward the use of artificially intelligent (AI) devices in tourism service delivery : moderating role of service value seeking
Chi, Oscar Hengxuan
;
Gursoy, Dogan
;
Chi, Christina G.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 170-185
Persistent link: https://www.econbiz.de/10012794794
Saved in:
4
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
5
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
6
Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia
;
Gursoy, Dogan
;
Zhang, Meng
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
Saved in:
7
Exploring the relationship between servicescape, place attachment, and intention to recommend accommodations marketed through sharing economy platforms
Xu, Xiaowei
;
Gursoy, Dogan
- In:
Journal of travel and tourism marketing
37
(
2020
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10012289346
Saved in:
8
Antecedents of customers' acceptance of artificially intelligent robotic device use in hospitality services
Lin, Hongxia
;
Chi, Oscar Hengxuan
;
Gursoy, Dogan
- In:
Journal of hospitality marketing & management
29
(
2020
)
5
,
pp. 530-549
Persistent link: https://www.econbiz.de/10012256150
Saved in:
9
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
10
Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying
;
Lu, Lu
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
Saved in:
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