Antecedents of customers' acceptance of artificially intelligent robotic device use in hospitality services
Year of publication: |
2020
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Authors: | Lin, Hongxia ; Chi, Oscar Hengxuan ; Gursoy, Dogan |
Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 29.2020, 5, p. 530-549
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Subject: | AI robotic devices | Artificial intelligence | artificially intelligent | hospitality | service context | technology acceptance | Künstliche Intelligenz | Roboter | Robot | Krankenhaus | Hospital | Innovationsakzeptanz | Innovation adoption | Dienstleistungsqualität | Service quality |
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