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~person:"Gustafsson, Anders"
~subject:"Beziehungsmarketing"
~subject:"Service quality"
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Beziehungsmarketing
Service quality
Relationship marketing
2
Telecommunications industry
2
Telekommunikationssektor
2
Consumer attitudes
1
Consumer behaviour
1
Customer orientation
1
Customer satisfaction
1
Dienstleistungsqualität
1
Digitale Dienste
1
Konsumentenverhalten
1
Kundenzufriedenheit
1
Measurement
1
Messung
1
Phases of customer orientation
1
Schweden
1
Service performance
1
Sweden
1
Telecom industry
1
Usage of customer satisfaction data
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Verbrauchereinstellung
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Web-based service
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Gustafsson, Anders
Izogo, Ernest Emeka
4
Meel, Dr. Pankaj
4
Negi, Rakshit
4
Akroush, Mamoun N.
3
Keuper, Frank
3
Peitz, Martin
3
Quach, Sara
3
Schütt, Florian
3
Thaichon, Paramaporn
3
Abd-Elrahman, Abd-Elrahman Hassanein
2
Alwahaishi, Saleh
2
Amine, Nehari Talet
2
Asongu, Simplice
2
Birch, Nancy J.
2
Bock, Andreas H.
2
Cegarra Navarro, Juan Gabriel
2
Culver, Jeffrey N.
2
Diwan, Saloni Pawan
2
Gutsche, Jens
2
Hogenschurz, Bernhard
2
Kansal, Purva
2
Leal-Millan, Antonio
2
Livne, Gilad
2
Mazikana, Anthony Tapiwa
2
Mohammed Ali, Shebin
2
Murugan, Rajeswari
2
Nielsen, Martin
2
Petter, Stacie
2
Pick, Doreén
2
Rahul, T.
2
Rai, Arun
2
Rajendran, G.
2
Saroha, Rituraj
2
Sesé, F. Javier
2
Shokouhyar, Sajjad
2
Siddiqui, Danish Ahmed
2
Talmor, Eli
2
Walser, Konrad
2
Wensley, Anthony K. P.
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Journal of service management
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
2
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Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
2
The influence of active and passive customer behavior on switching in customer relationships
Roos, Inger
;
Gustafsson, Anders
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
5
,
pp. 448-464
Persistent link: https://www.econbiz.de/10009315790
Saved in:
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