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~person:"Gustafsson, Anders"
~subject:"EU countries"
~subject:"Service management"
~subject:"Services marketing"
~subject:"USA"
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EU countries
Service management
Services marketing
USA
Dienstleistung
17
Services
17
Innovation
13
Dienstleistungssektor
10
Service industry
10
Service innovation
8
Dienstleistungsinnovation
7
Innovation management
7
Innovationsmanagement
7
Beziehungsmarketing
5
Relationship marketing
5
Betriebliche Wertschöpfung
4
Value creation
4
Consumer behaviour
3
Customer integration
3
Customer satisfaction
3
Customer service
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Kundenintegration
3
Kundenservice
3
Kundenzufriedenheit
3
Service quality
3
Bibliometrics
2
Bibliometrie
2
Dienstleistungsmanagement
2
Dienstleistungsmarketing
2
Enterprise architecture
2
Environment
2
Literature review
2
Management
2
New product development
2
Produktentwicklung
2
Service
2
Umwelt
2
Unternehmensarchitektur
2
Wettbewerb
2
machine learning
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Gustafsson, Anders
Bruhn, Manfred
51
Meffert, Heribert
18
Hadwich, Karsten
16
Corsten, Hans
15
Haller, Sabine
13
Fließ, Sabine
9
Kleinaltenkamp, Michael
9
Stauss, Bernd
9
Meyer, Anton
8
Roth, Stefan
7
Bitner, Mary Jo
6
Fitzsimmons, James A.
6
Grönroos, Christian
6
Sundbo, Jon
6
Woratschek, Herbert
6
Fitzsimmons, Mona J.
5
Freeman, Richard B.
5
Gouthier, Matthias
5
Gremler, Dwayne D.
5
Pepels, Werner
5
Rubalcaba-Bermejo, Luis
5
Zeithaml, Valarie A.
5
Burr, Wolfgang
4
Clark, Graham
4
Crinò, Rosario
4
Duarte, Margarida
4
Furrer, Olivier
4
Ganz, Walter
4
Gössinger, Ralf
4
Jensen, J. Bradford
4
Johnston, Robert
4
Lingnau, Volker
4
Scheuer, Thomas
4
Vargo, Stephen L.
4
Baron, Steve
3
Benoit, Sabine
3
Bryson, John R.
3
Carrubbo, Luca
3
Cravino, Javier
3
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University of Michigan / Business School
1
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Journal of business research : JBR
2
Journal of service research
1
University of Michigan Business School management series
1
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ECONIS (ZBW)
4
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1
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
2
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
3
Fostering a trans-disciplinary perspectives of service ecosystems
Lusch, Robert F.
;
Vargo, Stephen L.
;
Gustafsson, Anders
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2957-2963
Persistent link: https://www.econbiz.de/10011507855
Saved in:
4
Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders
;
Johnson, Michael D.
-
2003
-
1. ed.
Persistent link: https://www.econbiz.de/10001719031
Saved in:
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