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~person:"Gustafsson, Anders"
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Beziehungsmarketing
2
Relationship marketing
2
Telecommunications industry
2
Telekommunikationssektor
2
Consumer attitudes
1
Consumer behaviour
1
Customer orientation
1
Customer satisfaction
1
Dienstleistungsqualität
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Digitale Dienste
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Konsumentenverhalten
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Kundenzufriedenheit
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Measurement
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Messung
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Phases of customer orientation
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Schweden
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Service performance
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Service quality
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Sweden
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Telecom industry
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Usage of customer satisfaction data
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Verbrauchereinstellung
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Gustafsson, Anders
Jain, Rekha
15
Majumdar, Sumit Kumar
15
Whalley, Jason
14
Sidak, J. Gregory
13
Valletti, Tommaso M.
13
Aeron, Prageet
11
Cambini, Carlo
10
Gerpott, Torsten J.
10
Bohlin, Erik
9
Kretschmer, Tobias
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Doellgast, Virginia
8
Florio, Massimo
8
Hausman, Jerry A.
8
Cave, Martin
7
Chong, Alberto
7
Galdo, Virgilio
7
Genakos, Christos
7
Kazbegi, Aleksander
7
Mani, Sunil
7
Sung, Nakil
7
Bourreau, Marc
6
Curwen, Peter J.
6
Degeorge, François
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From, Johan
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Gans, Joshua
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Li, Wei
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Miranti, Paul J.
6
Mitomo, Hitoshi
6
Moussawi, Rabih
6
Neogy, Dr
6
Peitz, Martin
6
Röller, Lars-Hendrik
6
Xu, Lixin Colin
6
Yaylacicegi, Ulku
6
Banwet, D. K.
5
Clifton, Judith
5
Foros, Øystein
5
Geradin, Damien
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Gort, Michael
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Grajek, Michał
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Journal of service management
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
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2
The influence of active and passive customer behavior on switching in customer relationships
Roos, Inger
;
Gustafsson, Anders
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
5
,
pp. 448-464
Persistent link: https://www.econbiz.de/10009315790
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