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~person:"Hüttel, Björn Armin"
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Dienstleistungsqualität
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Hüttel, Björn Armin
Schumann, Jan Hendrik
67
Wangenheim, Florian von
15
Schumann, Jan H.
14
Wünderlich, Nancy V.
11
Wangenheim, Florian v.
8
Anderl, Eva
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Beverungen, Daniel
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Stich, Volker
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Holzmüller, Hartmut H.
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Mende, Martin
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März, Armin
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Strina, Giuseppe
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Ates, Zelal
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Büttgen, Marion
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Heß, Nicole Jasmin
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Komor, Marcin
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Nagel, Christian Siegfried Anton
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Schubach, Sebastian
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Scott, Maura L.
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Hammes, Daniel
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Michel, Stefan
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Sandner, Philipp
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Steinbach, Andreas
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Uhrich, Fabian
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Betzler, Dennis
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Bidler, Margarita
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Block, Jörn
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Nagel, Christian
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Praxmarer-Carus, Sandra
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Three essays on success factors of digital and non-digital services
2
Journal of service research : JSR
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ECONIS (ZBW)
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Three essays on success factors of digital and non-digital services
Hüttel, Björn Armin
-
2017
Persistent link: https://www.econbiz.de/10011809790
Saved in:
2
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Three essays on success factors of digital and …
,
(pp. 17-67)
.
2017
Persistent link: https://www.econbiz.de/10011894431
Saved in:
3
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
4
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011916500
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