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~person:"Haager, Stephanie"
~person:"Komor, Marcin"
~person:"Ludwig, Marc"
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Haager, Stephanie
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Büttgen, Marion
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Perspektiven des Dienstleistungsmanagements : aus Sicht von Forschung und Praxis
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The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
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Das Management negativer Kundenemotionen im Rahmen der Dienstleistungserstellung
Büttgen, Marion
;
Haager, Stephanie
;
Preuninger, Daniel
- In:
Perspektiven des Dienstleistungsmanagements : aus Sicht …
,
(pp. 175-194)
.
2020
Persistent link: https://www.econbiz.de/10012224493
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