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~person:"Hadwich, Karsten"
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Internal service complexity
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Customer satisfaction
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Hadwich, Karsten
Braun, Corina
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European business review : EBR ; the official journal of the International Management Centres, Europe
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Journal of business research : JBR
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ECONIS (ZBW)
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Determinants of perceived internal
service
complexity
: an empirical analysis of promoting and limiting complexity factors
Braun, Corina
;
Hadwich, Karsten
- In:
European business review : EBR ; the official journal …
29
(
2017
)
1
,
pp. 123-152
Persistent link: https://www.econbiz.de/10011646792
Saved in:
2
Complexity of internal services : scale development and validation
Braun, Corina
;
Hadwich, Karsten
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3508-3522
Persistent link: https://www.econbiz.de/10011514851
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