Complexity of internal services : scale development and validation
Corina Braun, Karsten Hadwich
| Year of publication: |
September 2016
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| Authors: | Braun, Corina ; Hadwich, Karsten |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 69.2016, 9, p. 3508-3522
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| Subject: | Internal service complexity | Scale development | Internal Service Encounter | Internal customer | Internal customer satisfaction | Non-linear relationships | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Dienstleistungshandel | Trade in services | Dienstleistung | Services | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Unternehmensdienstleistung | Business services | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2016.01.035 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011514851