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~person:"Han, Heesup"
~person:"Matzler, Kurt"
~person:"Sarstedt, Marko"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Customer satisfaction
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Beziehungsmarketing
41
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Han, Heesup
Matzler, Kurt
Sarstedt, Marko
Homburg, Christian
58
Mattila, Anna S.
37
Svensson, Göran
33
Mittal, Vikas
30
Usman, Osly
28
Aksoy, Lerzan
27
Huber, Frank
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Wong, IpKin Anthony
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Ringle, Christian M.
26
Gil Saura, Irene
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Prentice, Catherine
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Prybutok, Victor R.
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Lee, Choong-Ki
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16
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16
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International journal of hospitality management
21
Journal of travel and tourism marketing
21
International journal of contemporary hospitality management
6
Tourism management : research, policies, practice
6
Journal of hospitality marketing & management
4
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
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2
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Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
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Ganzheitliche Unternehmensführung in dynamischen Märkten : Festschrift für Univ.-Prof. Dr. Armin Töpfer
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Journal of Contemporary Issues in Business and Government
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Journal of the Academy of Marketing Science
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Journal of vacation marketing : an international journal
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Management_372TUHH / Hamburg University of Technology (TUHH) : research papers series
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Management_372TUHH / Technische Universität Hamburg-Harburg : research papers series
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Measurement and research methods in international marketing
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Sport and tourism : 53st congress 2003, Athens, Greece
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Springer eBook Collection / Business and Economics
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Tourism and hospitality research : the surrey quarterly review
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Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
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51
Bike-traveling as a growing phenomenon : role of attributes, value, satisfaction, desire, and gender in developing loyalty
Han, Heesup
;
Meng, Bo
;
Kim, Wansoo
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 91-103
Persistent link: https://www.econbiz.de/10011642653
Saved in:
52
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
53
Impacts of cruise service quality and price on vacationers' cruise experience : moderating role of price sensitivity
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Goh, Ben
;
Han, Heesup
- In:
International journal of hospitality management
44
(
2015
),
pp. 131-145
Persistent link: https://www.econbiz.de/10010501929
Saved in:
54
Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, Kurt
;
Strobl, Andreas
;
Thurner, Norbert
; …
- In:
Journal of service management
26
(
2015
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10010504617
Saved in:
55
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
Saved in:
56
Customer retention in the medical tourism industry : impact of quality, satisfaction, trust and price resonableness
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 20-29
Persistent link: https://www.econbiz.de/10010485589
Saved in:
57
Exploring the influence of customers' time horizon perspectives on the satisfaction-loyalty link
Kuppelwieser, Volker
;
Sarstedt, Marko
- In:
Journal of business research : JBR
67
(
2014
)
12
,
pp. 2620-2627
Persistent link: https://www.econbiz.de/10010483030
Saved in:
58
Personality, satisfaction, image, ambience, and loyalty : testing their relationships in the hotel industry
Jani, Dev
;
Han, Heesup
- In:
International journal of hospitality management
37
(
2014
),
pp. 11-20
Persistent link: https://www.econbiz.de/10010354251
Saved in:
59
Testing the moderation effect of hotel ambience on the relationships among social comparison, affect, satisfaction, and behavioral intentions
Jani, Dev
;
Han, Heesup
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 731-746
Persistent link: https://www.econbiz.de/10010405069
Saved in:
60
In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup
;
Hyun, Sunghyup Sean
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
Saved in:
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