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~person:"Han, Heesup"
~person:"Weber, Karin"
~subject:"Complaint management"
~subject:"Confidence"
~subject:"Tourismuswirtschaft"
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Complaint management
Confidence
Tourismuswirtschaft
Customer satisfaction
72
Kundenzufriedenheit
72
Consumer behaviour
57
Konsumentenverhalten
57
Dienstleistungsqualität
38
Service quality
38
Beziehungsmarketing
35
Relationship marketing
35
Hotel industry
25
Hotellerie
25
Holiday behaviour
17
Urlaubsverhalten
17
Satisfaction
11
Tourism
11
Tourismus
11
Brand image
10
Markenimage
10
Emotion
9
Airline
8
Brand management
8
Fluggesellschaft
8
Markenführung
8
USA
8
United States
8
satisfaction
8
Gastronomie
7
Restaurant industry
7
Tourism marketing
7
Tourismusmarketing
7
Brand loyalty
6
Loyalty
6
Product quality
6
Produktqualität
6
South Korea
6
Südkorea
6
Tourism industry
6
Air transport
5
Arbeitszufriedenheit
5
Beschwerdemanagement
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16
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Han, Heesup
Weber, Karin
Svensson, Göran
21
Roschk, Holger
14
Grégoire, Yany
12
Mattila, Anna S.
12
Usman, Osly
12
Gelbrich, Katja
11
Jang, Soocheong
10
Sparks, Beverley
9
Su, LuJun
9
Van Vaerenbergh, Yves
9
Guchait, Priyanko
8
Mysen, Tore
8
Rather, Raouf Ahmad
8
Balaji, M. S.
7
So, Kevin Kam Fung
7
Sreejesh, S.
7
Stauss, Bernd
7
Vázquez Casielles, Rodolfo
7
Bilgihan, Anil
6
Lee, Choong-Ki
6
Roberts-Lombard, Mornay
6
Rohman, Fatchur
6
Seidel, Wolfgang
6
Baker, Melissa A.
5
Chebat, Jean-Charles
5
Day, Ralph L.
5
Grewal, Dhruv
5
Hansen, Torben
5
Harun, Ahasan
5
Hsu, Cathy H. C.
5
Hsu, Maxwell K.
5
Hyun, Sunghyup Sean
5
Jacob, Jayanth
5
Larivière, Bart
5
MacQuilken, Lisa
5
Matos, Celso Augusto de
5
Nikbin, Davoud
5
Padin, Carmen
5
Patterson, Paul G.
5
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Journal of travel and tourism marketing
5
International journal of hospitality management
3
Tourism management : research, policies, practice
3
International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
16
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1
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
2
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
3
Emerging rural tourism in China's current tourism industry and tourist behaviors : the case of Anji County
Chi, Xiaoting
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
1
,
pp. 58-74
Persistent link: https://www.econbiz.de/10012440371
Saved in:
4
Honeymoon tourism : exploring must-be, hybrid and value-added quality attributes
Lee, Jin-soo
;
Pipatpong Fakfare
;
Han, Heesup
- In:
Tourism management : research, policies, practice
76
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012137781
Saved in:
5
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
Saved in:
6
Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops
Song, Hak-jun
;
Wang, JunHui
;
Han, Heesup
- In:
International journal of hospitality management
79
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012012968
Saved in:
7
Effect of general risk on trust, satisfaction, and recommendation intention for halal food
Al-Ansi, Amr
;
Olya, Hossein G. T.
;
Han, Heesup
- In:
International journal of hospitality management
83
(
2019
),
pp. 210-219
Persistent link: https://www.econbiz.de/10012122076
Saved in:
8
Tourist experience quality and loyalty to an island destination : the moderating impact of destination image
Moon, Hyoungeun
;
Han, Heesup
- In:
Journal of travel and tourism marketing
36
(
2019
)
1
,
pp. 43-59
Persistent link: https://www.econbiz.de/10012179362
Saved in:
9
Halal tourism : travel motivators and customer retention
Han, Heesup
;
Al-Ansi, Amr
;
Köseoglu, Mehmet Ali
;
Lin, …
- In:
Journal of travel and tourism marketing
36
(
2019
)
9
,
pp. 1012-1024
Persistent link: https://www.econbiz.de/10012179519
Saved in:
10
Destination attributes influencing Chinese travelers' perceptions of experience quality and intentions for island tourism : a case of Jeju Island
Moon, Hyoungeun
;
Han, Heesup
- In:
Tourism management perspectives : TMP
28
(
2018
),
pp. 71-82
Persistent link: https://www.econbiz.de/10011942417
Saved in:
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