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~person:"Han, Heesup"
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Dienstleistungsqualität
42
Service quality
42
Customer satisfaction
35
Kundenzufriedenheit
35
Consumer behaviour
31
Konsumentenverhalten
31
Beziehungsmarketing
19
Relationship marketing
19
Hotel industry
15
Hotellerie
15
Holiday behaviour
10
Urlaubsverhalten
10
Airline
8
Fluggesellschaft
8
Product quality
7
Produktqualität
7
Air transport
5
Emotion
5
Luftverkehr
5
Luxury goods
5
Luxusgüter
5
Tourism
5
Tourismus
5
satisfaction
5
Air passenger transport
4
Confidence
4
Cruise
4
Gastronomie
4
Kreuzfahrt
4
Passagierluftverkehr
4
Restaurant industry
4
Tourism industry
4
Tourismuswirtschaft
4
USA
4
United States
4
Vertrauen
4
Brand image
3
Brand management
3
Destination management
3
Destinationsmanagement
3
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Undetermined
32
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2
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Article
46
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1
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Article in journal
46
Aufsatz in Zeitschrift
46
Thesis
1
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English
47
Author
All
Han, Heesup
Mattoo, Aaditya
216
Bruhn, Manfred
197
Corsten, Hans
125
Hoekman, Bernard M.
114
Edvardsson, Bo
88
Eichengreen, Barry
78
Krcmar, Helmut
76
Siciliani, Luigi
76
Gössinger, Ralf
72
Crew, Michael A.
70
Francois, Joseph F.
70
Kaiser, Ulrich
70
Stauss, Bernd
69
Vargo, Stephen L.
68
Gallouj, Fai͏̈z
63
Hadwich, Karsten
61
Kleindorfer, Paul R.
61
Asongu, Simplice
59
Gebauer, Heiko
58
Jahn, Elke J.
57
Kowalkowski, Christian
56
Propper, Carol
55
Wirtz, Jochen
55
Lechner, Michael
54
Mattila, Anna S.
53
Rubalcaba-Bermejo, Luis
51
Sauvé, Pierre
51
Grönroos, Christian
50
Meffert, Heribert
50
Straume, Odd Rune
50
Claessens, Stijn
49
Tarr, David G.
49
Thomas, Oliver
49
Borchert, Ingo
48
Jaag, Christian
48
Missale, Alessandro
48
Reichwald, Ralf
48
Shepherd, Ben
48
Ariu, Andrea
46
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Journal of travel and tourism marketing
19
International journal of hospitality management
12
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Tourism management : research, policies, practice
2
International journal of physical distribution and logistics management
1
Journal of Contemporary Issues in Business and Government
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
46
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1
Moderating effect of government regulations on the determinants of customer loyalty for cellular
service
providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
2
How leaders exploited the frontline hospitality employees through distress and
service
sabotage?
Akram, Zubair
;
Chaudhary, Swati
;
Akram, Umair
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014513639
Saved in:
3
If you don't care, I will switch : online retailers' behaviour on third-party logistics services
Abdul Hafaz Ngah
;
Thurasamy Ramayah
;
Han, Heesup
- In:
International journal of physical distribution and …
53
(
2023
)
7/8
,
pp. 813-837
Persistent link: https://www.econbiz.de/10014331839
Saved in:
4
Are you ready for robot services? : exploring robot-
service
adoption behaviors of hotel-goers
Jung, Inyoung
;
Quan, Wei
;
Yu, Jongsik
;
Han, Heesup
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014282493
Saved in:
5
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
6
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
7
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
8
Self-check-in kiosk quality and airline non-contact
service
maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
9
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
10
Quality of physical surroundings and
service
encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
Saved in:
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