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~person:"Handa, Meenakshi"
~person:"Sharma, Rajesh"
~subject:"Service quality"
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Service quality
Consumer behaviour
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Handa, Meenakshi
Sharma, Rajesh
Khare, Arpita
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Kautish, Pradeep
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International journal of services and operations management
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Journal of marketing analytics : JMA
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ECONIS (ZBW)
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Health insurance policy renewal : an exploration of reputation, performance, and affect to understand customer inertia
Kautish, Pradeep
;
Khare, Arpita
;
Sharma, Rajesh
- In:
Journal of marketing analytics : JMA
10
(
2022
)
3
,
pp. 261-278
Persistent link: https://www.econbiz.de/10013390768
Saved in:
2
Customers' quality perceptions towards online railway reservation services in India : an exploratory study
Khare, Arpita
;
Handa, Meenakshi
- In:
International journal of services and operations management
9
(
2011
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10009306308
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