Customers' quality perceptions towards online railway reservation services in India : an exploratory study
Year of publication: |
2011
|
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Authors: | Khare, Arpita ; Handa, Meenakshi |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 9.2011, 4, p. 491-505
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Subject: | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Wahrnehmung | Perception | Schienenpersonenverkehr | Passenger rail transport | Electronic Commerce | E-commerce | Indien | India |
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