Mertins, Kai - 2003 - Second Edition
The Fraunhofer Competence Center Knowledge Management presents in this second edition its up-dated and extended … research results on business-process oriented knowledge management, pro-active change management, KM strategy, knowledge …-Packard, IBM, Phonak and Roche. New survey results on KM from EFQM, OECD and on "The Future of Knowledge Management" are presented …