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~person:"Hanks, Lydia"
~person:"Kim, Jong-Hyeong"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Gastronomie
28
Restaurant industry
28
Consumer behaviour
25
Konsumentenverhalten
25
Dienstleistungsqualität
9
Service quality
9
Ethnic group
8
Ethnische Gruppe
8
Restaurants
7
Credibility
6
Glaubwürdigkeit
6
Customer satisfaction
5
Ethnic restaurants
5
Authenticity
4
Corporate Social Responsibility
4
Corporate social responsibility
4
Emotion
4
Food
4
Lebensmittel
4
Social servicescape
4
Authentic experiences
3
Beziehungsmarketing
3
Perceived authenticity
3
Relationship marketing
3
Traditional foods
3
restaurants
3
Beschwerdemanagement
2
Complaint management
2
Customer service
2
Emotions
2
Ethnic foods
2
Food names
2
Information processing theory
2
Kundenservice
2
Service recovery
2
Theory
2
Traditional restaurants
2
Viral marketing
2
Virales Marketing
2
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English
5
Author
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Hanks, Lydia
Kim, Jong-Hyeong
Jang, Soocheong
12
Ryu, Kisang
9
Han, Heesup
7
Mattila, Anna S.
7
Prayag, Girish
6
Song, Hanqun
5
Ha, Jooyeon
4
Kim, Wansoo
4
Namkung, Young
4
Ok, Chihyung
4
Prybutok, Victor R.
4
Qu, Hailin
4
Ahn, Jiseon
3
Cheng, Ching-Chan
3
Ha, Hong Youl
3
Kim, Woo Gon
3
Kimes, Sheryl E.
3
Law, Rob
3
Lee, Timothy Jeonglyeol
3
Lin, Ingrid Y.
3
Line, Nathaniel D.
3
Mathe, Kimberly
3
Noone, Breffni M.
3
Park, Soona
3
Seo, Soobin
3
Xu, Jing
3
Zhang, Zili
3
Ababneh, Khaldoun I.
2
Agnihotri, Durgesh
2
Ali, Faizan
2
Babar, Samreen Fahim
2
Back, Ki-joon
2
Bilgihan, Anil
2
Brewster, Zachary W.
2
Bufquin, Diego
2
Bujisic, Milos
2
Canter, Deborah D.
2
Chang, Kuo-chien
2
Chaturvedi, Pallavi
2
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Published in...
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International journal of hospitality management
3
Asia Pacific journal of marketing and logistics
1
International journal of contemporary hospitality management
1
Source
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ECONIS (ZBW)
5
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1
Revisiting the service recovery paradox in the
restaurant
industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
2
Nostalgic experiences in time-honored restaurants : antecedents and outcomes
Song, Hanqun
;
Xu, Jing
;
Kim, Jong-Hyeong
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328055
Saved in:
3
The impact of the social servicescape, density, and restaurant type on perceptions of interpersonal service quality
Hanks, Lydia
;
Line, Nathaniel D.
;
Kim, Woo Gon
- In:
International journal of hospitality management
61
(
2017
),
pp. 35-44
Persistent link: https://www.econbiz.de/10011645925
Saved in:
4
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
5
Hedonic adaptation and satiation : understanding switching behavior in the
restaurant
industry
Line, Nathaniel D.
;
Hanks, Lydia
;
Kim, Woo Gon
- In:
International journal of hospitality management
52
(
2016
),
pp. 143-153
Persistent link: https://www.econbiz.de/10011442851
Saved in:
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