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~person:"Hanks, Lydia"
~person:"Prybutok, Victor R."
~subject:"Gastronomie"
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Search: subject:"Service quality"
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Gastronomie
Dienstleistungsqualität
52
Service quality
52
Customer satisfaction
25
Kundenzufriedenheit
25
Consumer behaviour
23
Konsumentenverhalten
23
Beziehungsmarketing
13
Relationship marketing
13
Quality management
12
Qualitätsmanagement
12
Restaurant industry
11
Beschwerdemanagement
8
Complaint management
8
Fast-food industry
8
Schnellgastronomie
8
USA
7
United States
7
Hospital
6
Krankenhaus
6
PLS-SEM
6
Product quality
6
Produktqualität
6
service quality
5
Customer service
4
Kundenservice
4
Measurement
4
Messung
4
Social servicescape
4
China
3
Comparison
3
Corporate Social Responsibility
3
Corporate social responsibility
3
E-commerce
3
Electronic Commerce
3
Emotion
3
Gerechtigkeit
3
Gesundheitsversorgung
3
Health care
3
Justice
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English
11
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Hanks, Lydia
Prybutok, Victor R.
Line, Nathaniel D.
11
Jang, Soocheong
10
Mattila, Anna S.
7
Brewster, Zachary W.
6
Lynn, Michael
6
Kim, Woo Gon
5
Cheng, Ching-Chan
4
Han, Heesup
4
Huan, Tzung-cheng
4
Hyun, Sunghyup Sean
4
Jin, Naehyun Paul
4
Prayag, Girish
4
Roest, Henk
4
Ryu, Kisang
4
Susskind, Alex
4
Azar, Ofer H.
3
Bodvarsson, Örn B.
3
Bonn, Mark Andrew
3
Cho, Meehee
3
Edvardsson, Bo
3
Ha, Jooyeon
3
Hwang, Jinsoo
3
Hwang, Johye
3
Kacmar, K. Michele
3
Khan, Mahmood A.
3
Kim, Eojina
3
Kim, Kyungmin
3
MacQuilken, Lisa
3
Namkung, Young
3
Orlowski, Marissa
3
Park, Soona
3
Prevo, Olaf
3
Qu, Hailin
3
Seiter, John S.
3
Seo, Soobin
3
Tang, Liang
3
Thompson, Gary M.
3
Weger, Harry <Jr.>
3
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International journal of hospitality management
4
Quality management journal : QMJ
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
International journal of quality and service sciences
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
11
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1
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
2
Expanding the methodological approach to the social servicescape : moving from measurement to manipulation
Hanks, Lydia
;
Line, Nathaniel D.
;
Zhang, Lu
- In:
The Cornell hospitality quarterly
62
(
2021
)
1
,
pp. 157-168
Persistent link: https://www.econbiz.de/10012426047
Saved in:
3
Boredom-induced switching behavior in the restaurant industry : the mediating role of attachment
Line, Nathaniel D.
;
Hanks, Lydia
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 101-119
Persistent link: https://www.econbiz.de/10011997142
Saved in:
4
The social servicescape : a multidimensional operationalization
Line, Nathaniel D.
;
Hanks, Lydia
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
2
,
pp. 167-187
Persistent link: https://www.econbiz.de/10011997254
Saved in:
5
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
6
Birds of a feather donate together : understanding the relationship between the social servicescape and CSR participation
Line, Nathaniel D.
;
Hanks, Lydia
;
Zhang, Lu
- In:
International journal of hospitality management
71
(
2018
),
pp. 102-110
Persistent link: https://www.econbiz.de/10011849621
Saved in:
7
The restaurant social servicescape : establishing a nomological framework
Hanks, Lydia
;
Line, Nathaniel D.
- In:
International journal of hospitality management
74
(
2018
),
pp. 13-21
Persistent link: https://www.econbiz.de/10011924579
Saved in:
8
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
9
The impact of the social servicescape, density, and restaurant type on perceptions of interpersonal
service
quality
Hanks, Lydia
;
Line, Nathaniel D.
;
Kim, Woo Gon
- In:
International journal of hospitality management
61
(
2017
),
pp. 35-44
Persistent link: https://www.econbiz.de/10011645925
Saved in:
10
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
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