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~person:"Hao, Fei"
~person:"Perdue, Richard R."
~person:"Sesé, F. Javier"
~subject:"Omni-channel customer management"
~subject:"Service quality"
~subject:"Social Web"
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Omni-channel customer management
Service quality
Social Web
Beziehungsmarketing
11
Customer value
11
Kundenwert
11
Relationship marketing
11
Consumer behaviour
7
Konsumentenverhalten
7
Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungsqualität
5
Hotel industry
4
Hotellerie
4
Betriebliche Wertschöpfung
3
Customer integration
3
Customer profitability
3
Internet marketing
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Kundenintegration
3
Online-Marketing
3
Social web
3
Value creation
3
Brand image
2
Brand management
2
Contactless service
2
Customer service
2
Financial services
2
Finanzdienstleistung
2
Kundenservice
2
Lieferantenmanagement
2
Markenführung
2
Markenimage
2
Supplier relationship management
2
customer engagement behaviors
2
customer profitability
2
Bank
1
Bankgeschäft
1
Banking services
1
Beschwerdemanagement
1
COVID-19
1
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9
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Hao, Fei
Perdue, Richard R.
Sesé, F. Javier
Gallarza, Martina G.
5
Geruso, Michael
5
Prinz, Daniel
5
Ko, Eunju
4
Layton, Timothy J.
4
McColl-Kennedy, Janet R.
4
Del Chiappa, Giacomo
3
Guo, Lin
3
Heinonen, Kristina
3
Kim, Juran
3
Le Nguyen Hau
3
Loane, Susan Stewart
3
Pham Ngoc Thuy
3
Shin, Hakseung
3
Sweeney, Jillian C.
3
Tang, Chuanyi
3
Verhoef, Peter C.
3
Webster, Cynthia M.
3
Aflaki, Sam
2
Al Haj Eid, Mohammad Badi’
2
Arteaga-Moreno, Francisco
2
Berger, Paul D.
2
Birgelen, Marcel van
2
Caputa, Wiesława
2
Chae, Heeju
2
Chang, Hong-Sheng
2
Cheung, Fung Yi Millissa
2
Chon, Kaye
2
Danaher, Tracey S.
2
Dandis, Ala' Omar
2
Dedeoğlu, Bekir Bora
2
Edvardsson, Bo
2
El-Adly, Mohammed Ismail
2
Eriksson, Maria
2
Gil Saura, Irene
2
Guth, Clemens
2
Hallikas, Jukka
2
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
International journal of contemporary hospitality management
1
Journal of retailing
1
Journal of service research
1
Journal of service research : JSR
1
Journal of travel and tourism marketing
1
Universia business review : UBR
1
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ECONIS (ZBW)
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1
Customer nontransactional value cocreation in an online hotel brand community : driving motivation, engagement behavior, and value beneficiary
Shin, Hakseung
;
Perdue, Richard R.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
5
,
pp. 1088-1104
Persistent link: https://www.econbiz.de/10013258957
Saved in:
2
Developing a multi-dimensional measure of hotel brand customers' online engagement behaviors to capture non-transactional value
Shin, Hakseung
;
Perdue, Richard R.
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
3
,
pp. 593-609
Persistent link: https://www.econbiz.de/10014245435
Saved in:
3
Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei
;
Chon, Kaye
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
Saved in:
4
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Saved in:
5
Managing customer reviews for value co-creation : an empowerment theory perspective
Shin, Hakseung
;
Perdue, Richard R.
;
Pandelaere, Mario
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
5
,
pp. 792-810
Persistent link: https://www.econbiz.de/10012215793
Saved in:
6
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
7
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
8
Recasting the customer experience in today's omni-channel environment
Melero, Iguácel
;
Sesé, F. Javier
;
Verhoef, Peter C.
- In:
Universia business review : UBR
(
2016
)
50
,
pp. 18-37
Persistent link: https://www.econbiz.de/10011686074
Saved in:
9
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
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