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~person:"Hartono, Markus"
~subject:"Customer satisfaction"
~subject:"emotions"
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Customer satisfaction
emotions
Dienstleistungsqualität
2
Emotion
2
Kansei Engineering
2
Kundenzufriedenheit
2
Service quality
2
Arbeitszufriedenheit
1
Cognition
1
Consumer behaviour
1
Job satisfaction
1
Kognition
1
Konsumentenverhalten
1
QFD
1
Quality management
1
Qualitätsmanagement
1
affective satisfaction
1
cognitive satisfaction
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economics
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loyalty
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management
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quality function deployment
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service quality
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services
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the Kano model
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Hartono, Markus
Winden, Frans A. A. M. van
12
Han, Heesup
10
Prayag, Girish
7
Barnes, Donald C.
6
Bosman, Ronald
6
Hopfensitz, Astrid
6
Ladhari, Riadh
6
Vázquez Casielles, Rodolfo
6
Hosany, Sameer
5
Hyun, Sunghyup Sean
5
Loureiro, Sandra Maria Correia
5
Mattila, Anna S.
5
Medler-Liraz, Hana
5
Vinh Van Thai
5
Chebat, Jean-Charles
4
Dufwenberg, Martin
4
Flavián Blanco, Carlos
4
Frese, Michael
4
Guchait, Priyanko
4
Hanks, Lydia
4
Lee, Choong-Ki
4
Miao, Li
4
Ribeiro, Manuel Alector
4
Rust, Roland T.
4
Surachartkumtonkun, Jiraporn
4
Svensson, Göran
4
Wrenn, Mary V.
4
Alrawadieh, Zaid
3
Amin, Muslim
3
Andersson, Lina
3
Bagozzi, Richard P.
3
Baloglu, Seyhmus
3
Battigalli, Pierpaolo
3
Bilgihan, Anil
3
Busser, James
3
Cai, Ruiying
3
Calvo-Porral, Cristina
3
Cervera-Taulet, Amparo
3
Chi, Nai-Wen
3
Cobanoglu, Cihan
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International journal of services, economics and management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
2
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Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
Saved in:
2
Applying Kansei Engineering, the Kano model and QFD to services
Hartono, Markus
;
Tan, Kay Chuan
;
Peacock, John Brian
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 256-274
Persistent link: https://www.econbiz.de/10010255099
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