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~person:"Hartono, Markus"
~subject:"Customer satisfaction"
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Customer satisfaction
Dienstleistungsqualität
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Emotion
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Kansei Engineering
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QFD
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Quality management
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Qualitätsmanagement
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Service quality
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economics
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services
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Hartono, Markus
Hinterhuber, Hans H.
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International journal of services, economics and management
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ECONIS (ZBW)
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Applying Kansei Engineering, the Kano model and QFD to services
Hartono, Markus
;
Tan, Kay Chuan
;
Peacock, John Brian
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 256-274
Persistent link: https://www.econbiz.de/10010255099
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