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~person:"Harun, Ahasan"
~subject:"Theory"
~subject:"service failure"
~subject:"service recovery"
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service failure
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Beschwerdemanagement
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Complaint management
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Restaurant industry
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expectation disconfirmation theory
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perception of justice
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restaurant industry
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Brand image
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Harun, Ahasan
Grégoire, Yany
5
Mattila, Anna S.
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Stauss, Bernd
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3
Jeschke, Kurt
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Koc, Erdogan
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Prybutok, Gayle
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Prybutok, Victor R.
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Zhu, Yajing
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Béal, Mathieu
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Quality management journal : QMJ
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International journal of services and standards
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ECONIS (ZBW)
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Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
2
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
3
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
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