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~person:"Hess, Thomas"
~subject:"Performance-Messung"
~subject:"SWOT-Analyse"
~type_genre:"Article in journal"
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Dienstleistungsqualität
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Hess, Thomas
Benlian, Alexander
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Journal of management information systems : JMIS
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Wirtschaftsinformatik & Management : Zeitschrift für Business-IT
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Service quality in software-as-a-service : developing the SaaS-Qual measure and examining its role in usage continuance
Benlian, Alexander
;
Koufaris, Marios
;
Hess, Thomas
- In:
Journal of management information systems : JMIS
28
(
2011/12
)
3
,
pp. 85-126
Persistent link: https://www.econbiz.de/10009508766
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2
Chancen und Risiken des Einsatzes von SaaS : die Sicht der Anwender
Benlian, Alexander
;
Hess, Thomas
;
Buxmann, Peter
- In:
Wirtschaftsinformatik & Management : Zeitschrift für …
2
(
2010
)
2
,
pp. 23-32
Persistent link: https://www.econbiz.de/10003956165
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