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Hjort, Klas
Heinemann, Gerrit
53
Hackl, Franz
27
Cavallo, Alberto
25
Jin, Ginger Zhe
22
Winter-Ebmer, Rudolf
22
Rabinovich, Elliot
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Einav, Liran
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Ghose, Anindya
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Usman, Osly
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Law, Chun Hung Roberts
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Ba, Sulin
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Journal of business research : JBR
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International journal of physical distribution & logistics management : IJPD & LM
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International journal of retail & distribution management
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Journal of retailing and consumer services
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The international review of retail, distribution and consumer research
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ECONIS (ZBW)
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1
Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
Saved in:
2
Online retail experience and customer satisfaction : the mediating role of last mile delivery
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 306-320
Persistent link: https://www.econbiz.de/10012209282
Saved in:
3
Online purchase return policy leniency and purchase decision : mediating role of consumer trust
Oghazi, Pejvak
;
Karlsson, Stefan
;
Hellström, Daniel
; …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 190-200
Persistent link: https://www.econbiz.de/10011808585
Saved in:
4
What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia
;
Hellström, Daniel
;
Hjort, Klas
- In:
Journal of business research : JBR
88
(
2018
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
Saved in:
5
The impact of returns policies on profitability : a fashion e-commerce case
Hjort, Klas
;
Lantz, Björn
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 4980-4985
Persistent link: https://www.econbiz.de/10011589050
Saved in:
6
Customer segmentation based on buying and returning behaviour
Hjort, Klas
;
Lantz, Björn
;
Ericsson, Dag
;
Gattorna, John
- In:
International journal of physical distribution & …
43
(
2013
)
10
,
pp. 852-865
Persistent link: https://www.econbiz.de/10010204783
Saved in:
7
(R)e-tail borrowing of party dresses : an experimental study
Hjort, Klas
;
Lantz, Björn
- In:
International journal of retail & distribution management
40
(
2012
)
12
,
pp. 997-1012
Persistent link: https://www.econbiz.de/10009672345
Saved in:
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