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~person:"Hoffman, K. Douglas"
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Hoffman, K. Douglas
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The journal of services marketing
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When demographic differences exist: an analysis of service failure and recovery among diverse participants
Chung-Herrera, Beth G.
;
Gonzalez, Gabriel R.
;
Hoffman, …
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 128-141
Persistent link: https://www.econbiz.de/10003990883
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