When demographic differences exist: an analysis of service failure and recovery among diverse participants
Beth G. Chung-Herrera; Gabriel R. Gonzalez; K. Douglas Hoffman
| Year of publication: |
2010
|
|---|---|
| Authors: | Chung-Herrera, Beth G. ; Gonzalez, Gabriel R. ; Hoffman, K. Douglas |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 24.2010, 2/3, p. 128-141
|
| Subject: | Dienstleistungsmarketing | Services marketing | Beschwerdemanagement | Complaint management | Diversity Management | Diversity management | Ethnische Gruppe | Ethnic group | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003990883