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~person:"Hogreve, Jens"
~subject:"1985-2008"
~subject:"Dienstleistungsqualität"
~subject:"Emotion"
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1985-2008
Dienstleistungsqualität
Emotion
Garantie
8
Warranty
8
Dienstleistungsmarketing
4
Services marketing
4
Consumer behaviour
3
Dienstleistung
3
Konsumentenverhalten
3
Service quality
3
Beschwerdemanagement
2
Bibliometrics
2
Bibliometrie
2
Complaint management
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Empirical method
2
Empirische Methode
2
Neue Institutionenökonomik
2
New institutional economics
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Strukturgleichungsmodell
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Börsenkurs
1
Capital income
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Competitive advantage
1
Customer integration
1
Dienstleistungssektor
1
Einzelhandel
1
Innovation management
1
Innovationsmanagement
1
Kapitaleinkommen
1
Kundenintegration
1
Market value
1
Marketinginstrument
1
Marktwert
1
Retail trade
1
Service industry
1
Services
1
Share price
1
Signalling
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Hogreve, Jens
Gremler, Dwayne D.
2
Mohd Nizam Ab Rahman
2
Pénard, Thierry
2
Sabbagh, Omar
2
Wan Mohd Hirwani Wan Hussain
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Wan Rosmanira Ismail
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Bantawa, Rebecca
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1
De Keyser, Arne
1
Ellinger, Alexander E.
1
Fließ, Sabine
1
Gerstner, Eitan
1
Geurs, Susan E.
1
Hays, Julie M.
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He, Shuguang
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He, Yanqun
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He, Zhen
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Hill, Arthur V.
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Ho, Yi-hsuan
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Journal of service research : JSR
2
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
1
Journal of retailing
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
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ECONIS (ZBW)
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1
Do service guarantees guarantee greater market value?
Gremler, Dwayne D.
;
Hogreve, Jens
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 150-163
Persistent link: https://www.econbiz.de/10010356832
Saved in:
2
Understanding money-back guarantees : cognitive, affective, and behavioral outcomes
Suwelack, Thomas
;
Hogreve, Jens
;
Hoyer, Wayne D.
- In:
Journal of retailing
87
(
2011
)
4
,
pp. 462-478
Persistent link: https://www.econbiz.de/10009423196
Saved in:
3
Twenty years of service guarantee research : a synthesis
Hogreve, Jens
;
Gremler, Dwayne D.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10003853538
Saved in:
4
Dienstleistungsgarantien : Forschungsstand und Ausblick
Hogreve, Jens
- In:
Aktuelle Forschungsfragen im Dienstleistungsmarketing : …
,
(pp. 189-210)
.
2008
Persistent link: https://www.econbiz.de/10003787040
Saved in:
5
Mit Dienstleistungsgarantien zur Service Excellence
Fließ, Sabine
;
Hogreve, Jens
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 235-254)
.
2007
Persistent link: https://www.econbiz.de/10003595918
Saved in:
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