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~person:"Homburg, Christian"
~person:"Miao, Li"
~subject:"Absatz"
~subject:"Consumer behaviour"
~type:"article"
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Absatz
Consumer behaviour
Salespeople
12
Verkaufspersonal
12
Konsumentenverhalten
9
Beziehungsmarketing
8
Customer service
8
Kundenservice
8
Relationship marketing
8
Customer satisfaction
7
Kundenzufriedenheit
7
Dienstleistungsqualität
6
Erfolgsfaktor
6
Physical distribution
6
Selling
6
Service quality
6
Success factor
6
Verkauf
6
Vertrieb
6
Deutschland
5
Germany
5
Innovation
5
Marketing
5
Sales
5
Emotion
4
Gastgewerbe
4
Hospitality industry
4
Marketing management
4
Marketingmanagement
4
B-to-B-Marketing
3
Business-to-business marketing
3
Innovation management
3
Innovationsmanagement
3
Leistungsanreiz
3
New product development
3
Performance incentive
3
Produktentwicklung
3
Social behaviour
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Soziales Verhalten
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business-to-business marketing
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Homburg, Christian
Miao, Li
Gustafsson, Anders
9
Wieseke, Jan
8
Fildes, Robert
7
Gierl, Heribert
7
Mattila, Anna S.
7
Rajagopal
7
Steiner, Winfried J.
7
Voorhees, Clay M.
7
Alavi, Sascha
6
Assimakopoulos, V.
6
Gedenk, Karen
6
Grewal, Dhruv
6
Kukar-Kinney, Monika
6
Makridakis, Spyros G.
6
Spiliotis, Evangelos
6
Agnihotri, Raj
5
Albers, Sönke
5
Barone, Michael J.
5
Calantone, Roger J.
5
Chaker, Nawar N.
5
Franses, Philip Hans
5
Friend, Scott B.
5
Gázquez-Abad, Juan Carlos
5
Herrmann, Andreas
5
Hochstein, Bryan
5
Mentzer, John T.
5
Monroe, Kent B.
5
Natter, Martin
5
Neslin, Scott A.
5
Noble, Stephanie M.
5
Paesbrugghe, Bert
5
Pauwels, Koen
5
Rapp, Adam
5
Rippé, Cindy B.
5
Xia, Lan
5
Aspara, Jaakko
4
Babakus, Emin
4
Bagozzi, Richard P.
4
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International journal of hospitality management
3
Journal of marketing
2
Journal of the Academy of Marketing Science
2
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
1
The journal of services marketing
1
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ECONIS (ZBW)
12
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1
Virtual reality in new product development : insights from prelaunch
sales
forecasting for durables
Harz, Nathalie
;
Hohenberg, Sebastian
;
Homburg, Christian
- In:
Journal of marketing
86
(
2022
)
3
,
pp. 157-179
Persistent link: https://www.econbiz.de/10013258858
Saved in:
2
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
3
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
4
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
5
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
6
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
7
Self-regulation and "other consumers" at service encounters : a sociometer perspective
Miao, Li
- In:
International journal of hospitality management
39
(
2014
),
pp. 122-129
Persistent link: https://www.econbiz.de/10010389398
Saved in:
8
Customer engagement behaviors and hotel responses
Wei, Wei
;
Miao, Li
;
Huang, Zhuowei
- In:
International journal of hospitality management
33
(
2013
),
pp. 316-330
Persistent link: https://www.econbiz.de/10009746352
Saved in:
9
Configurations of marketing and
sales
: a taxonomy
Homburg, Christian
;
Jensen, Ove
;
Krohmer, Harley
- In:
Journal of marketing
72
(
2008
)
2
,
pp. 133-154
Persistent link: https://www.econbiz.de/10003684152
Saved in:
10
Delusive perception : antecedents and consequences of salespeople's misperception of customer commitment
Homburg, Christian
;
Bornemann, Torsten
;
Kretzer, Max
- In:
Journal of the Academy of Marketing Science
42
(
2014
)
2
,
pp. 137-153
Persistent link: https://www.econbiz.de/10010345196
Saved in:
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