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~person:"Hon, Alice H. Y."
~person:"Lee, Gyehee"
~source:"econis"
~subject:"Relationship marketing"
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Relationship marketing
Tourism employees
11
Tourismusberufe
11
Hotel industry
9
Hotellerie
9
South Korea
4
Stress
4
Südkorea
4
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4
Beziehungsmarketing
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Auslandsaufenthalt
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Beschwerdemanagement
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China
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Expatriate assignment
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Hotels
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Knowledge transfer
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Organizational psychology
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Service recovery performance
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Umweltmanagement
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Arbeitsbedingungen
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Conservation of resources theory
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Consumer behaviour
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Coping-Strategie
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Customer-related social stressors
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Hon, Alice H. Y.
Lee, Gyehee
Babakus, Emin
3
Karatepe, Osman M.
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Kim, Taegoo
3
Yavas, Ugur
3
Barman, Panchanan
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Choi, Chang Hwan
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Ok, Chihyung
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Al-Twal, Arwa
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International journal of hospitality management
2
Service business
1
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ECONIS (ZBW)
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Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan
;
Kim, Taegoo
;
Lee, Gyehee
;
Lee, Seung-kon
- In:
International journal of hospitality management
36
(
2014
),
pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
Saved in:
2
Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo
;
Paek, Soyon
;
Choi, Chang Hwan
;
Lee, Gyehee
- In:
Service business
6
(
2012
)
4
,
pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
Saved in:
3
The managed heart : the structural analysis of the stressor-strain relationship and customer orientation among emotional labor workers in Korean hotels
Lee, Gyehee
;
Kim, Taegoo
;
Shin, Seok Ho
;
Oh, Ick Keun
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1067-1082
Persistent link: https://www.econbiz.de/10009566949
Saved in:
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