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~person:"Hyun, Sunghyup Sean"
~subject:"Consumer behaviour"
~subject:"EFQM Excellence Model"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
EFQM Excellence Model
Dienstleistungsqualität
16
Service quality
16
Customer satisfaction
10
Kundenzufriedenheit
10
Konsumentenverhalten
9
Beziehungsmarketing
7
Relationship marketing
7
Airline
5
Fluggesellschaft
5
Gastronomie
4
Luxury goods
4
Luxusgüter
4
Restaurant industry
4
Gesundheitstourismus
3
Health tourism
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South Korea
3
Südkorea
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Beschwerdemanagement
2
Brand image
2
Brand management
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2
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2
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Hotel industry
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Hotellerie
2
Krankenhaus
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Markenimage
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Medical tourism
2
Product quality
2
Produktqualität
2
controllability
2
loyalty
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stability
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trust
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Amtsdruckschrift
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9
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English
9
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Hyun, Sunghyup Sean
Han, Heesup
30
Mattila, Anna S.
24
Prentice, Catherine
17
Line, Nathaniel D.
14
McColl-Kennedy, Janet R.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Gursoy, Dogan
10
Gustafsson, Anders
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Sharma, Piyush
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Hollebeek, Linda D.
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wong, IpKin Anthony
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Kim, Woo Gon
7
Lee, Seonjeong
7
Lu, Lu
7
Söderlund, Magnus
7
Wu, Hung-Che
7
Bonfanti, Angelo
6
Cai, Ruiying
6
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International journal of hospitality management
3
International journal of contemporary hospitality management
1
International journal of sports marketing & sponsorship
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Review of managerial science
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
9
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1
Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
63
(
2017
),
pp. 82-92
Persistent link: https://www.econbiz.de/10011705783
Saved in:
2
Customer retention in the medical tourism industry : impact of quality, satisfaction, trust and price resonableness
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 20-29
Persistent link: https://www.econbiz.de/10010485589
Saved in:
3
Luxury cruise travelers : other customer perceptions
Hyun, Sunghyup Sean
;
Han, Heesup
- In:
Journal of travel research : a quarterly publication of …
54
(
2015
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10010474693
Saved in:
4
An empirical study of the role of failure severity in service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Hyun, Sunghyup Sean
- In:
Review of managerial science
9
(
2015
)
4
,
pp. 731-749
Persistent link: https://www.econbiz.de/10011346095
Saved in:
5
A better investment in luxury restaurants : environmental or non-environmental cues?
Hyun, Sunghyup Sean
;
Kang, Juhee
- In:
International journal of hospitality management
39
(
2014
),
pp. 57-70
Persistent link: https://www.econbiz.de/10010389422
Saved in:
6
The impact of event quality on fan satisfaction and game attendance in the context of professional soccer in Iran
Foroughi, Behzad
;
Khairul Anuar Mohammad Shah
;
Hyun, …
- In:
International journal of sports marketing & sponsorship
15
(
2014
)
3
,
pp. 189-205
Persistent link: https://www.econbiz.de/10010384212
Saved in:
7
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Saved in:
8
Image congruence and relationship quality in predicting switching intention : conspicuousness of product use as a moderator variable
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
3
,
pp. 303-329
Persistent link: https://www.econbiz.de/10009785965
Saved in:
9
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
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