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~person:"Ibrahim, Sherwat Elwan"
~person:"Jacques, Terry"
~subject:"Call centers"
~subject:"Theory"
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Ibrahim, Sherwat Elwan
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Strategic outsourcing : an International journal
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Call center offshoring performance management : investigating opportunistic behavior in BPO
Ibrahim, Sherwat Elwan
;
Hanafi, Ahmed
- In:
Strategic outsourcing : an International journal
6
(
2013
)
3
,
pp. 292-312
Persistent link: https://www.econbiz.de/10010230148
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2
Managing human resources in call centres
Garrett, Nick
;
Jacques, Terry
;
Wynne, Bernard
-
2002
-
Reprint. October 2002
Persistent link: https://www.econbiz.de/10004816174
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