Managing human resources in call centres
Nick Garrett, Terry Jacques and Bernard Wynne
| Year of publication: |
2002 ; Reprint. October 2002
|
|---|---|
| Authors: | Garrett, Nick ; Jacques, Terry ; Wynne, Bernard |
| Publisher: |
London : Spiro Press |
| Subject: | Call centers | Personnel management |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | xiii, 150 p 24cm |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Cover lists authors in reverse order |
| ISBN: | 1-904298-52-4 |
| Source: |
Persistent link: https://www.econbiz.de/10004816174