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~person:"Jaeger, Michael"
~person:"Shahin, Arash"
~person:"Soltani, Ebrahim"
~person:"Svensson, Göran"
~subject:"Performance measurement"
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Performance measurement
Quality management
57
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57
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19
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19
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15
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10
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Jaeger, Michael
Shahin, Arash
Soltani, Ebrahim
Svensson, Göran
Tarí, Juan José
6
Dahlgaard, Jens Jörn
5
Nurul Fadly Habidin
4
Pantouvakis, Angelos
4
Ahuja, Inderpreet Singh
3
Auni Fatin Nadia Chiek Desa
3
Chen, Kuen-Suan
3
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3
Dahlgaard-Park, Su Mi
3
Elwardi, Badr
3
En-Nhaili, Ahmed
3
Farah Izzaida Mohd Zamri
3
Garengo, Patrizia
3
Goharshenasan, Ali
3
Gunasekaran, Angappa
3
Gupta, Pardeep
3
Kit-Yeng Sin
3
Kumar, Vimal
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Levine, David I.
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Meddaoui, Anwar
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Mouchtachi, Ahmed
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Mysen, Tore
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Nursyazwani Mohd Fuzi
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Park, Sang-June
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Pereira-Moliner, Jorge
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Prakash, Joshua
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Sampaio, Paulo
3
Shirouyehzad, Hadi
3
Siti Norhafizan Hibadullah
3
Toffel, Michael W.
3
Vanichchinchai, Assadej
3
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2
Al-Sarmi, Abdullah M.
2
Al-Swidi, Abdullah Kaid
2
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Antony, Jiju
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ECONIS (ZBW)
15
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1
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
Prioritizing the economic indicators of SSC : an integrative QFD approach of performance prism and BSC
Goharshenasan, Ali
;
Aboumasoudi, Abbas Sheikh
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 522-550
Persistent link: https://www.econbiz.de/10013040882
Saved in:
3
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
4
Prioritisation of quality management principles based on critical success factors of TQM using integrated approach of MCDM and IPA : the case of Marjan Tile Company
Goharshenasan, Ali
;
Shahin, Arash
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011748584
Saved in:
5
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
6
Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance : performance analysis ; the ca...
Goharshenasan, Ali
;
Shahin, Arash
;
Esmaelian, Majid
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 116-134
Persistent link: https://www.econbiz.de/10011577593
Saved in:
7
Benchmarking of organisation's manager performance applying with AE3Q
Rabbanimehr, Maedeh
;
Shahin, Arash
- In:
International journal of business excellence
7
(
2014
)
6
,
pp. 700-723
Persistent link: https://www.econbiz.de/10011297057
Saved in:
8
A construct of META-RELQUAL : measurement model and theory testing
Svensson, Göran
;
Mysen, Tore
- In:
Baltic journal of management
6
(
2011
)
2
,
pp. 227-244
Persistent link: https://www.econbiz.de/10009231825
Saved in:
9
Performance management : TQM versus HRM ; lessons learned
Soltani, Ebrahim
(
contributor
); …
-
2003
Persistent link: https://www.econbiz.de/10001908454
Saved in:
10
RELQUAL's impact on satisfaction in Norwegian business relationships
Mysen, Tore
;
Svensson, Göran
- In:
The journal of business & industrial marketing
25
(
2010
)
1/2
,
pp. 119-131
Persistent link: https://www.econbiz.de/10003943151
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