Jaiyeoba, Olumide Olasimbo; Chimbise, Totwana Tito; … - In: African Journal of Economic and Management Studies 9 (2018) 1, pp. 2-13
Purpose: The purpose of this paper is to establish the level of usage of e-services (websites and e-mail) by Botswana Public Officers Medical Aid Scheme (BPOMAS) and PULA Medical Aid (PULA) customers; the level of satisfaction; perceived value; and benefits derived from the website and e-mail...