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~person:"Jang, Soocheong"
~person:"Mattila, Anna S."
~subject:"Advertising effects"
~subject:"Customer satisfaction"
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Search: subject_exact:"Consumer Behaviour"
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Advertising effects
Customer satisfaction
Consumer behaviour
162
Konsumentenverhalten
155
Gastronomie
46
Restaurant industry
46
Kundenzufriedenheit
37
Dienstleistungsqualität
35
Service quality
35
Beziehungsmarketing
34
Relationship marketing
34
Beschwerdemanagement
23
Complaint management
23
Emotion
21
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19
Corporate social responsibility
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Online-Marketing
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Brand image
11
Gender
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Preismanagement
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Pricing strategy
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Viral marketing
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Virales Marketing
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Brand management
8
Markenführung
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Advertising
7
Consumer behavior
7
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research-article
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52
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Jang, Soocheong
Mattila, Anna S.
Han, Heesup
56
Usman, Osly
27
Gierl, Heribert
26
Septianto, Felix
24
Pelsmacker, Patrick de
23
Dens, Nathalie
20
Huber, Frank
20
Loureiro, Sandra Maria Correia
17
Prayag, Girish
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Diehl, Sandra
16
Quach, Sara
16
Sreejesh, S.
16
Söderlund, Magnus
16
Gustafsson, Anders
15
Hyun, Sunghyup Sean
15
Balaji, M. S.
14
Aksoy, Lerzan
13
Esch, Franz-Rudolf
13
Mittal, Vikas
13
Pauwels, Koen
13
Prashar, Sanjeev
13
Wu, Luorong
13
Bauer, Hans H.
12
Eisend, Martin
12
Klaus, Philipp
12
Muehling, Darrel D.
12
Prybutok, Victor R.
12
Thaichon, Park
12
Torres, Ivonne M.
12
Wu, Linwan
12
Boerman, Sophie C.
11
Gursoy, Dogan
11
Kareklas, Ioannis
11
Matthes, Jörg
11
Parayitam, Satyanarayana
11
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International journal of hospitality management
20
International journal of contemporary hospitality management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
The journal of services marketing
3
Cornell hospitality quarterly : CQ
2
Journal of Services Marketing
2
Journal of service research
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
European journal of marketing
1
Journal of business research : JBR
1
Journal of retailing
1
Journal of service management
1
Journal of service research : JSR
1
Marketing intelligence & planning
1
Service business
1
Services marketing quarterly
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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ECONIS (ZBW)
50
Other ZBW resources
2
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1
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
Saved in:
2
Plant-based food is unhealthy : that's not true! : how can corrective messages help promote plant-based menus in quick-service restaurants?
Zhang, Xingyi
;
Jeong, EunHa
;
Shao, Xiaolong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
35
(
2023
)
9
,
pp. 3216-3234
Persistent link: https://www.econbiz.de/10014334291
Saved in:
3
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
4
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
5
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
6
Restaurant-visit intention : do anthropomorphic cues, brand awareness and subjective social class interact?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
6
,
pp. 2359-2378
Persistent link: https://www.econbiz.de/10013412621
Saved in:
7
Using mindsets to boost health : how construal level and goal pursuit shape health message effectiveness on cessation behaviors
Herter, Márcia Maurer
;
Borges, Adilson
;
Pinto, Diego Costa
- In:
European journal of marketing
56
(
2022
)
12
,
pp. 3197-3226
Persistent link: https://www.econbiz.de/10013457425
Saved in:
8
The impact of environmental messages on consumer responses to plant-based meat : does language style matter?
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014227202
Saved in:
9
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
10
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
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