//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Johnston, Robert"
~person:"Laihonen, Harri"
~subject:"Dienstleistungssektor"
~subject:"Personalmanagement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Dienstleistungsmanagement"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
Personalmanagement
Dienstleistungsmanagement
12
Service management
12
Performance measurement
5
Performance-Messung
5
Dienstleistung
4
Management
4
Service industry
3
Business process management
2
Contingency theory
2
Dienstleistungsqualität
2
Finland
2
Finnland
2
Kontingenztheorie
2
Production management
2
Produktionswirtschaft
2
Prozessmanagement
2
Service quality
2
Action research
1
Aktionsforschung
1
Arbeitsleistung
1
Arbeitszufriedenheit
1
Beziehungsmarketing
1
Bibliometrics
1
Bibliometrie
1
Customer satisfaction
1
Firm performance
1
Highly skilled workers
1
Hochqualifizierte Arbeitskräfte
1
Human Resource Management
1
Interview study
1
Job performance
1
Job satisfaction
1
Knowledge-intensive industry
1
Kundenzufriedenheit
1
Measurement
1
Performance management
1
Performance-Management
1
Public services
1
more ...
less ...
Type of publication
All
Article
3
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Aufsatz im Buch
1
Book section
1
Lehrbuch
1
Language
All
English
4
Author
All
Johnston, Robert
Laihonen, Harri
Bruhn, Manfred
9
Spohrer, James C.
6
Chase, Richard B.
4
Corsten, Hans
4
Harvey, Jean
4
Kieliszewski, Cheryl A.
4
Maglio, Paul P.
4
Subramony, Mahesh
4
Baglieri, Enzo
3
Batt, Rosemary L.
3
Dasu, Sriram
3
Doellgast, Virginia
3
Fitzsimmons, James A.
3
Gouthier, Matthias H. J.
3
Gustafsson, Anders
3
Gössinger, Ralf
3
Hadwich, Karsten
3
Holzmüller, Hartmut H.
3
Kwon, Hyunji
3
Sawatani, Yuriko
3
Snene, Mehdi
3
Spath, Dieter
3
Altinay, Levent
2
Anderson, Sidney
2
Ashkanasy, Neal M.
2
Aulōnitēs, Geōrgios I.
2
Bowen, David E.
2
Bryson, John R.
2
Burr, Wolfgang
2
Casadesús, Martí
2
Cheng, Lai-yu
2
Cots, Santi
2
Dorne, Raphael
2
Döring, Stefan
2
Fisk, Raymond P.
2
Fitzsimmons, Mona J.
2
Fließ, Sabine
2
Frei, Frances X.
2
Ganz, Walter
2
Gardini, Marco A.
2
more ...
less ...
Published in...
All
Measuring business excellence : the journal of organizational performance management
1
Operations management ; Vol. 1
1
The international journal of productivity and performance management : IJPPM
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Measuring performance of a service system : from organizations to customer-perceived performance
Laihonen, Harri
;
Jääskeläinen, Aki
;
Pekkola, Sanna
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 73-86
Persistent link: https://www.econbiz.de/10010417496
Saved in:
2
Overcoming the specific performance measurement challenges of knowledge-intensive organizations
Jääskeläinen, Aki
;
Laihonen, Harri
- In:
The international journal of productivity and …
62
(
2013
)
4
,
pp. 350-363
Persistent link: https://www.econbiz.de/10009751885
Saved in:
3
Operations : from factory to service management
Johnston, Robert
-
2003
Persistent link: https://www.econbiz.de/10001797855
Saved in:
4
Service operations management
Johnston, R.
;
Johnston, Robert
;
Clark, Graham
-
2001
-
1. publ.
Persistent link: https://www.econbiz.de/10001598093
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->