Operations : from factory to service management
Year of publication: |
2003
|
---|---|
Authors: | Johnston, Robert |
Published in: |
Operations management ; Vol. 1. - London [u.a.] : Routledge, ISBN 0-415-24925-2. - 2003, p. 236-252
|
Subject: | Produktionswirtschaft | Production management | USA | United States | Dienstleistungssektor | Service industry | Dienstleistungsmanagement | Service management | Prozessmanagement | Business process management |
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