//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Johnston, Robert"
~person:"Laihonen, Harri"
~subject:"Management"
~subject:"Personalmanagement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Dienstleistungsmanagement"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Management
Personalmanagement
Dienstleistungsmanagement
12
Service management
12
Performance measurement
5
Performance-Messung
5
Dienstleistung
4
Dienstleistungssektor
3
Service industry
3
Business process management
2
Contingency theory
2
Dienstleistungsqualität
2
Finland
2
Finnland
2
Kontingenztheorie
2
Production management
2
Produktionswirtschaft
2
Prozessmanagement
2
Service quality
2
Action research
1
Aktionsforschung
1
Arbeitsleistung
1
Arbeitszufriedenheit
1
Beziehungsmarketing
1
Bibliometrics
1
Bibliometrie
1
Customer satisfaction
1
Firm performance
1
Highly skilled workers
1
Hochqualifizierte Arbeitskräfte
1
Human Resource Management
1
Interview study
1
Job performance
1
Job satisfaction
1
Knowledge-intensive industry
1
Kundenzufriedenheit
1
Measurement
1
Performance management
1
Performance-Management
1
Public services
1
more ...
less ...
Type of publication
All
Book / Working Paper
4
Article
1
Type of publication (narrower categories)
All
Lehrbuch
3
Textbook
2
Article in journal
1
Aufsatz in Zeitschrift
1
Bibliografie
1
Handbook
1
Handbuch
1
more ...
less ...
Language
All
English
5
Author
All
Johnston, Robert
Laihonen, Harri
Bruhn, Manfred
20
Haller, Sabine
13
Hadwich, Karsten
10
Corsten, Hans
9
Hänssler, Karl Heinz
7
Fitzsimmons, James A.
5
Fitzsimmons, Mona J.
5
Stauss, Bernd
5
Bryson, John R.
4
Clark, Graham
4
Gössinger, Ralf
4
Leimeister, Jan Marco
4
Pepels, Werner
4
Roth, Stefan
4
Batt, Rosemary L.
3
Bieger, Thomas
3
Burr, Wolfgang
3
Doellgast, Virginia
3
Grönroos, Christian
3
Kwon, Hyunji
3
Snene, Mehdi
3
Stephan, Michael
3
Subramony, Mahesh
3
Angelis, Jannis
2
Aulōnitēs, Geōrgios I.
2
Berg, Waldemar
2
Bowen, David E.
2
Brotherton, Bob
2
Busse, Reinhard
2
Börchers, Kirstin
2
Cassack, Ingo
2
Daniels, Peter W.
2
Dehn, Claudia
2
Dettmer, Harald
2
Dorne, Raphael
2
Durchholz, Christian
2
Döring, Stefan
2
Fauser, Simon Georg
2
Fließ, Sabine
2
more ...
less ...
Published in...
All
The international journal of productivity and performance management : IJPPM
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service operations management
Johnston, Robert
;
Shulver, Michael
;
Slack, Nigel
; …
-
2021
-
Fifth edition
Persistent link: https://www.econbiz.de/10012315196
Saved in:
2
Overcoming the specific performance measurement challenges of knowledge-intensive organizations
Jääskeläinen, Aki
;
Laihonen, Harri
- In:
The international journal of productivity and …
62
(
2013
)
4
,
pp. 350-363
Persistent link: https://www.econbiz.de/10009751885
Saved in:
3
Service operations management : improving service delivery
Johnston, Robert
;
Clark, Graham
-
2008
-
3. ed.
Persistent link: https://www.econbiz.de/10003654923
Saved in:
4
Service operations management : improving service delivery
Johnston, Robert
-
2005
-
2. ed
Persistent link: https://www.econbiz.de/10002404900
Saved in:
5
Service operations management
Johnston, R.
;
Johnston, Robert
;
Clark, Graham
-
2001
-
1. publ.
Persistent link: https://www.econbiz.de/10001598093
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->