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~person:"Karppinen, Henri"
~person:"Ukko, Juhani"
~subject:"Business process management"
~subject:"Business-to-business marketing"
~subject:"Dienstleistungssektor"
~subject:"Performance"
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Search: "Dienstleistungsqualität"
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Business process management
Business-to-business marketing
Dienstleistungssektor
Performance
Dienstleistungsqualität
13
Service quality
13
Beziehungsmarketing
7
Relationship marketing
7
Service industry
7
Customer satisfaction
6
Kundenzufriedenheit
6
Performance measurement
6
Performance-Messung
6
Prozessmanagement
5
Betriebliche Wertschöpfung
4
Customer service
4
Dienstleistung
4
Dienstleistungsmanagement
4
Kundenservice
4
Service management
4
Services
4
Value creation
4
Bundling strategy
3
Gesundheitsversorgung
3
Gesundheitswesen
3
Health care
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Health care system
3
Leistungsbündel
3
Performance management
3
Performance-Management
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Quality management
3
Qualitätsmanagement
3
Service
3
Business network
2
Customer value
2
Kundenwert
2
Unternehmensnetzwerk
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customer management
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customer value
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healthcare service process
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service
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11
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Karppinen, Henri
Ukko, Juhani
Rahman, Zillur
8
Talib, Faisal
7
Wirtz, Jochen
7
Dahlgaard-Park, Su Mi
6
Qureshi, M. N.
6
Gustafsson, Anders
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Rust, Roland T.
5
Sharma, Piyush
5
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Gong, Taeshik
4
Huiskonen, Janne
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kowalkowski, Christian
4
Leyer, Michael
4
Licht, Georg
4
Moch, Dietmar
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Saunila, Minna
4
Seppänen, Kaisa
4
Sousa, Rui
4
Stauss, Bernd
4
Svensson, Göran
4
Tai, Yang-Fei
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Ahmad, Bilal
3
Akhtar, Nadeem
3
Anderson, Sidney
3
Barnes, Donald C.
3
Basu, Rana
3
Benkenstein, Martin
3
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International journal of services and operations management
3
Benchmarking : an international journal
1
Benchmarking : an international journal ; BIJ
1
International journal of business innovation and research
1
International journal of business performance management
1
International journal of procurement management
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
Operations management research : OMR ; advancing practice through theory
1
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ECONIS (ZBW)
11
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1
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
3
Operations management in improving elderly home care
Rintala, Annastiina
;
Karppinen, Henri
;
Koivuniemi, Jouni
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 331-362
Persistent link: https://www.econbiz.de/10011635942
Saved in:
4
Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani
;
Pekkola, Sanni
- In:
Operations management research : OMR ; advancing …
9
(
2016
)
1/2
,
pp. 11-21
Persistent link: https://www.econbiz.de/10011738839
Saved in:
5
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
6
Customer input management in service processes : needs and tools
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of business innovation and research
9
(
2015
)
1
,
pp. 100-114
Persistent link: https://www.econbiz.de/10011506876
Saved in:
7
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
8
Reflective practice as a determinant of performance outcomes in services
Saunila, Minna
;
Ukko, Juhani
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
Saved in:
9
Identifying product and process configuration requirements in a decentralised service delivery system
Karppinen, Henri
;
Seppänen, Kaisa
;
Huiskonen, Janne
- In:
International journal of services and operations management
17
(
2014
)
3
,
pp. 294-310
Persistent link: https://www.econbiz.de/10010389438
Saved in:
10
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
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