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~person:"Karppinen, Henri"
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Dienstleistungsqualität
5
Dienstleistungssektor
5
Service industry
5
Service quality
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Beziehungsmarketing
4
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4
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service process
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Karppinen, Henri
Huiskonen, Janne
60
Niemi, Petri
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Pirttilä, Timo
11
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9
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Korpela, Jukka
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International journal of services and operations management
3
International journal of business excellence
2
International journal of business innovation and research
1
International journal of procurement management
1
Rapid modelling for increasing competitiveness : tools and mindset ; [proceedings of the 1st Rapid Modelling Conference, "Increasing Competitiveness - Tools and Mindset", June 29 - July 1, 2009, Neuchâtel, Switzerland]
1
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ECONIS (ZBW)
7
OLC EcoSci
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1
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
2
Customer input management in service processes : needs and tools
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of business innovation and research
9
(
2015
)
1
,
pp. 100-114
Persistent link: https://www.econbiz.de/10011506876
Saved in:
3
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
4
Identifying product and process configuration requirements in a decentralised service delivery system
Karppinen, Henri
;
Seppänen, Kaisa
;
Huiskonen, Janne
- In:
International journal of services and operations management
17
(
2014
)
3
,
pp. 294-310
Persistent link: https://www.econbiz.de/10010389438
Saved in:
5
Recovering existing service design through reverse engineering approach
Karppinen, Henri
;
Huiskonen, Janne
;
Seppänen, Kaisa
- In:
International journal of business excellence
6
(
2013
)
2
,
pp. 214-230
Persistent link: https://www.econbiz.de/10009756488
Saved in:
6
Service designs and mindsets : extracting experiential knowledge from service realisation
Karppinen, Henri
;
Huiskonen, Janne
;
Seppänen, Kaisa
- In:
International journal of procurement management
6
(
2013
)
5
,
pp. 561-577
Persistent link: https://www.econbiz.de/10010207616
Saved in:
7
Recovering existing service design through reverse engineering approach
Karppinen, Henri
;
Huiskonen, Janne
;
Seppänen, Kaisa
- In:
International journal of business excellence
6
(
2013
)
2
,
pp. 214-230
Persistent link: https://www.econbiz.de/10010146709
Saved in:
8
Reducing service process lead-time through inter-organisational process coordination
Karppinen, Henri
;
Huiskonen, Janne
- In:
Rapid modelling for increasing competitiveness : tools …
,
(pp. 199-207)
.
2009
Persistent link: https://www.econbiz.de/10008747255
Saved in:
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