Service designs and mindsets : extracting experiential knowledge from service realisation
Henri Karppinen, Janne Huiskonen and Kaisa Seppänen
| Year of publication: |
2013
|
|---|---|
| Authors: | Karppinen, Henri ; Huiskonen, Janne ; Seppänen, Kaisa |
| Published in: |
International journal of procurement management. - Genève : Inderscience Enterprises Ltd., ISSN 1753-8432, ZDB-ID 2422777-8. - Vol. 6.2013, 5, p. 561-577
|
| Subject: | service mindset | employee experience | perceived service | service engineering | service operations management | service design | service realisation | design science | Dienstleistung | Services | Dienstleistungsmanagement | Service management | Dienstleistungsinnovation | Service innovation | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010207616