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Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a
fuzzy
multi-objective
decision
model
Kayapınar, Sema
;
Erginel, Nihal
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1429-1448
Persistent link: https://www.econbiz.de/10012199895
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