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~person:"Khare, Arpita"
~person:"Mattila, Anna S."
~subject:"Online-Handel"
~type_genre:"Aufsatz in Zeitschrift"
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Online-Handel
Consumer behaviour
163
Konsumentenverhalten
163
India
57
Indien
57
Beziehungsmarketing
38
Relationship marketing
38
Dienstleistungsqualität
28
Service quality
28
Customer satisfaction
25
Kundenzufriedenheit
25
Beschwerdemanagement
17
Complaint management
17
Gastronomie
16
Restaurant industry
16
Corporate Social Responsibility
15
Corporate social responsibility
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Online retailing
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Einzelhandel
13
Emotion
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Bekleidung
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Einkaufszentrum
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Aufsatz in Zeitschrift
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Khare, Arpita
Mattila, Anna S.
Chung, Namho
11
Dennis, Charles
11
Law, Chun Hung Roberts
11
Baier, Daniel
10
Forsythe, Sandra
10
Kim, Minjeong
10
Kukar-Kinney, Monika
10
Akram, Umair
9
Benbasat, Izak
9
Dwivedi, Yogesh Kumar
9
Laroche, Michel
9
Silva, Susana C.
9
Xu, Xun
9
Bhatnagar, Amit
8
Choi, Jeonghye
8
Lennon, Sharron J.
8
Paul, Justin
8
Prashar, Sanjeev
8
Rana, Nripendra P.
8
Sajad Rezaei
8
Schramm-Klein, Hanna
8
Breugelmans, Els
7
Duarte, Paulo
7
Ha, Hong Youl
7
Parayitam, Satyanarayana
7
Parsad, Chandan
7
Richard, Marie-Odile
7
Román, Sergio
7
Tan, Yong
7
Tandon, Urvashi
7
Wagner, Gerhard
7
Wu, Luorong
7
Fedoseeva, Svetlana
6
Hjort, Klas
6
Kiran, Ravi
6
Klein, Andreas
6
Kumar, Vikas
6
Li, Hengyun
6
Liu, Yong
6
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Journal of international consumer marketing
2
Journal of internet commerce
2
International journal of Indian culture and business management : IJICBM
1
International journal of contemporary hospitality management
1
International journal of retail and distribution management
1
Journal of global marketing
1
Journal of hospitality marketing & management
1
Journal of marketing analytics : JMA
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
15
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1
The online flow and its influence on awe experience : an AI-enabled e-tail service exploration
Khare, Arpita
;
Kautish, Pradeep
;
Khare, Anshuman
- In:
International journal of retail and distribution management
51
(
2023
)
6
,
pp. 713-735
Persistent link: https://www.econbiz.de/10014281100
Saved in:
2
The joint influence of the timing and framing of an online upselling message on consumer perceptions : the roles of construal level and reactance
Denizci Guillet, Basak
;
Mattila, Anna S.
;
Peng, Zixi
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2516-2534
Persistent link: https://www.econbiz.de/10013412655
Saved in:
3
Multi-item scale development for online consumption emotion construct and psychometric evaluation for relationship marketing
Kautish, Pradeep
;
Sharma, Rajesh
;
Khare, Arpita
- In:
Journal of relationship marketing : innovations and …
20
(
2021
)
2
,
pp. 91-134
Persistent link: https://www.econbiz.de/10012515002
Saved in:
4
Use of mobile apps in online shopping : scale development and validation
Khare, Arpita
;
Sarkar, Subhro
- In:
International journal of Indian culture and business …
20
(
2020
)
1
,
pp. 74-92
Persistent link: https://www.econbiz.de/10012205822
Saved in:
5
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
6
An integrated model for predicting consumer's intention to write online reviews
Dixit, Saumya
;
Badgaiyan, Anant Jyoti
;
Khare, Arpita
- In:
Journal of retailing and consumer services
46
(
2019
),
pp. 112-120
Persistent link: https://www.econbiz.de/10011980807
Saved in:
7
The impact of language style on consumers' reactions to online reviews
Wu, Luorong
;
Shen, Han
;
Fan, Alei
;
Mattila, Anna S.
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 590-596
Persistent link: https://www.econbiz.de/10011643275
Saved in:
8
Moderating effect of price perception on factors affecting attitude towards online shopping
Sarkar, Subhro
;
Khare, Arpita
- In:
Journal of marketing analytics : JMA
5
(
2017
)
2
,
pp. 68-80
Persistent link: https://www.econbiz.de/10011747907
Saved in:
9
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
10
Online reviews : the role of information load and peripheral factors
Zhang, Lu
;
Wu, Luorong
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
3
,
pp. 299-310
Persistent link: https://www.econbiz.de/10011450694
Saved in:
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