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~person:"Knutson, Bonnie J."
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Knutson, Bonnie J.
Cha, JaeMin
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Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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Development and testing of the Consumer Experience Index (CEI)
Kim, Seung Hyun
;
Cha, JaeMin
;
Knutson, Bonnie J.
;
Beck, …
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
2
,
pp. 112-132
Persistent link: https://www.econbiz.de/10008988084
Saved in:
2
Development and testing of the Consumer Experience Index (CEI)
Kim, SeungHyun
;
Cha, JaeMin
;
Knutson, Bonnie J.
;
Beck, …
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
2
,
pp. 112-133
Persistent link: https://www.econbiz.de/10008887200
Saved in:
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