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~person:"Koenigsberg, Oded"
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Beschwerdemanagement
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Complaint management
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Customer satisfaction
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Damage control
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Dienstleistungsqualität
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Kundenzufriedenheit
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Quality management
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Koenigsberg, Oded
Gärtner, Dennis L.
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Gärtner, Dennis
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Halbheer, Daniel
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Optimizing service failure and damage control
Halbheer, Daniel
;
Gärtner, Dennis
;
Gerstner, Eitan
; …
- In:
International journal of research in marketing : IJRM ; …
35
(
2018
)
1
,
pp. 100-115
Persistent link: https://www.econbiz.de/10011816976
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