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~person:"Koole, Ger M."
~person:"L'Ecuyer, Pierre"
~subject:"Germany"
~subject:"Theory"
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Call centre
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Callcenter
17
Theorie
11
Stochastic process
4
Stochastischer Prozess
4
Crew scheduling
3
Forecasting model
3
Personaleinsatzplanung
3
Prognoseverfahren
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3
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3
Call centers
2
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2
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Koole, Ger M.
L'Ecuyer, Pierre
Doellgast, Virginia
7
Heinz, Matthias
7
Holtgrewe, Ursula
7
Jeworrek, Sabrina
7
Mertins, Vanessa
7
Schumacher, Heiner
7
Sutter, Matthias
7
Jouini, Oualid
6
Stolletz, Raik
5
Weinkopf, Claudia
5
Akşin, Zeynep
4
Bastianin, Andrea
4
Galeotti, Marzio
4
Holst, Hajo
4
Manera, Matteo
4
Aparicio-Valverde, Mireia
3
Dallery, Yves
3
Helber, Stefan
3
Ibrahim, Rouba
3
Kerst, Christian
3
Mottweiler, Hannelore
3
Schönauer, Annika
3
Shen, Haipeng
3
Akşin, O. Zeynep
2
Alt, Rainer
2
Ang, Soon
2
Bastin, Fabian
2
Bhulai, Sandjai
2
Bittner, Susanne
2
Burmann, Christoph
2
Böhnke, Elisabeth
2
Büchel, Daniela
2
Chan, Wyean
2
Clark, Colin
2
Emadi, Seyed Morteza
2
Farenhorst-Yuan, Taoying
2
Fojut, Simone
2
Geissler, Christian
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European journal of operational research : EJOR
3
Manufacturing & service operations management : M & SOM
2
OR spectrum : quantitative approaches in management
2
International journal of forecasting
1
International transactions in operational research : ITOR ; a journal of the International Federation of Operational Research Societies (IFORS)
1
Les cahiers du GERAD
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ECONIS (ZBW)
11
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1
A logistic regressionand linear programming approach for multi-skill staffing optimization in call centers
Thuy Anh Ta
;
Mai Tien
;
Bastin, Fabian
;
L'Ecuyer, Pierre
-
2022
Persistent link: https://www.econbiz.de/10013279842
Saved in:
2
A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
Thuy Anh Ta
;
Chan, Wyean
;
Bastin, Fabian
;
L'Ecuyer, Pierre
- In:
European journal of operational research : EJOR
293
(
2021
)
3
,
pp. 966-979
Persistent link: https://www.econbiz.de/10012533794
Saved in:
3
Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin
;
Jouini, Oualid
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
Saved in:
4
Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
Ibrahim, Rouba
;
L'Ecuyer, Pierre
;
Shen, Haipeng
; …
- In:
European journal of operational research : EJOR
250
(
2016
)
2
,
pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
Saved in:
5
Rate-based daily arrival process models with application to call centers
Oreshkin, Boris N.
;
Réegnard, Nazim
;
L'Ecuyer, Pierre
- In:
Operations research
64
(
2016
)
2
,
pp. 510-527
Persistent link: https://www.econbiz.de/10011485622
Saved in:
6
Modeling and forecasting call center arrivals : a literature survey and a case study
Ibrahim, Rouba
;
Ye, Han
;
L'Ecuyer, Pierre
;
Shen, Haipeng
- In:
International journal of forecasting
32
(
2016
)
3
,
pp. 865-874
Persistent link: https://www.econbiz.de/10011621847
Saved in:
7
Forecasting call center arrivals : fixed-effects, mixed-effects, and bivariate models
Ibrahim, Rouba
;
L'Ecuyer, Pierre
- In:
Manufacturing & service operations management : M & SOM
15
(
2013
)
1
,
pp. 72-85
Persistent link: https://www.econbiz.de/10009750978
Saved in:
8
A normal copula model for the arrival process in a call center
Channouf, Nabil
;
L'Ecuyer, Pierre
- In:
International transactions in operational research : …
19
(
2012
)
6
,
pp. 771-787
Persistent link: https://www.econbiz.de/10009670811
Saved in:
9
Staffing a call center with uncertain non-stationary arrival rate and flexibility
Liao, Shuangqing
;
Koole, Ger M.
;
Van Delft, Christian
; …
- In:
OR spectrum : quantitative approaches in management
34
(
2012
)
3
,
pp. 691-721
Persistent link: https://www.econbiz.de/10009559848
Saved in:
10
Optimizing daily agent scheduling in a multiskill call center
Avramidis, Athanassios N.
;
Chan, Wyean
;
Gendreau, Michel
; …
- In:
European journal of operational research : EJOR
200
(
2009/10
)
3
,
pp. 822-832
Persistent link: https://www.econbiz.de/10003892385
Saved in:
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