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~person:"Kotha, Shravan K."
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Kotha, Shravan K.
Bowen, David E.
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Interfaces : the INFORMS journal on the practice of operations research
2
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KeyCorp Service Excellence Management System
Kotha, Shravan K.
;
Barnum, Michael P.
;
Bowen, David A.
- In:
Interfaces : the INFORMS journal on the practice of …
27
(
1997
)
2
,
pp. 112
Persistent link: https://www.econbiz.de/10006315173
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KeyCorp Service Excellence Management System
Kotha, Shravan K.
;
Barnum, Michael P.
;
Bowen, David A.
- In:
Interfaces : the INFORMS journal on the practice of …
26
(
1996
)
1
,
pp. 54-74
Persistent link: https://www.econbiz.de/10006321025
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