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~person:"Le Nguyen Hau"
~person:"Schoefer, Klaus"
~subject:"Kundenzufriedenheit"
~subject:"Relationship marketing"
~type:"article"
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Kundenzufriedenheit
Relationship marketing
Beziehungsmarketing
5
Dienstleistungsqualität
5
Service quality
5
Customer integration
4
Customer satisfaction
4
Kundenintegration
4
Betriebliche Wertschöpfung
3
Customer participation
3
Value creation
3
Viet Nam
3
Vietnam
3
Consumer behaviour
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
2
Health care system
2
Konsumentenverhalten
2
customer participation
2
Beschwerdemanagement
1
Complaint management
1
Customer value
1
Dienstleistungssektor
1
Frontliner interaction
1
Health care service
1
Hedonic value
1
Kundenwert
1
Positive psychological capital
1
Service industry
1
Service recovery
1
SmartPLS
1
Stress
1
Transformative service
1
Utilitarian value
1
Value co-creation
1
Work stress
1
dark side
1
health care service
1
negative feelings
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Le Nguyen Hau
Schoefer, Klaus
Dong, Beibei
6
Morgan, Todd
5
Sivakumar, K.
5
Anokhin, Sergey Alexander
3
Auh, Seigyoung
3
Chen, Sandy C.
3
Joo, Jaehun
3
Pham Ngoc Thuy
3
Raab, Carola
3
Ahn, Jinwoo
2
Anokhin, Sergey
2
Balaji, M. S.
2
Bilstein, Nicola
2
Chang, Woojung
2
Costers, Annelies
2
Evans, Kenneth R.
2
Fang, Eric
2
Jha, Subhash
2
Kamboj, Shampy
2
Ma, Shuang
2
Marakhimov, Azizbek
2
Mengüç, Bülent
2
Mustak, Mekhail
2
Pham Ngoc Tram Anh
2
Rho, Taeseok
2
Robbert, Thomas
2
Roth, Stefan
2
Sichtmann, Christina
2
Straus, Lennart
2
Tanford, Sarah
2
Thaichon, Park
2
Van Vaerenbergh, Yves
2
Wang, Xinchun
2
Wang, Yonggui
2
Wei, Shuqin
2
Wincent, Joakim
2
Yoo, Jaewon
2
Zou, Shaoming
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Service business
2
International journal of bank marketing
1
Journal of economic development
1
Journal of service research
1
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ECONIS (ZBW)
5
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1
Is
customer
participation
always good in service recovery? : the moderating role of customers' positive psychological capital
Alotaibi, Meteb Naif
;
Chaouali, Walid
;
Hammami, Samiha …
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 457-484
Persistent link: https://www.econbiz.de/10014267032
Saved in:
2
The dark side of
customer
participation
: when
customer
participation
in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
3
The effects of interaction behaviors of service frontliners on
customer
participation
in the value co-creation : a study of health care service
Le Nguyen Hau
;
Pham Ngoc Tram Anh
;
Pham Ngoc Thuy
- In:
Service business
11
(
2017
)
2
,
pp. 253-277
Persistent link: https://www.econbiz.de/10011732272
Saved in:
4
The role of service encounter interaction behavior in activating
customer
participation
and co-creating value in the health care service
Le Nguyen Hau
;
Pham Ngoc Tram Anh
;
Pham Ngoc Thuy
;
Tran …
- In:
Journal of economic development
23
(
2016
)
2
,
pp. 100-119
Persistent link: https://www.econbiz.de/10011647701
Saved in:
5
Customer
participation
to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
10
(
2016
)
3
,
pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Saved in:
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