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~person:"Lee, Gyehee"
~subject:"Firm performance"
~subject:"Marketingmanagement"
~subject:"Work stress"
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Firm performance
Marketingmanagement
Work stress
Tourism employees
6
Tourismusberufe
6
Hotel industry
4
Hotellerie
4
South Korea
4
Stress
4
Südkorea
4
Beziehungsmarketing
3
Emotion
3
Relationship marketing
3
Beschwerdemanagement
2
Complaint management
2
Service recovery performance
2
Arbeitsbedingungen
1
Arbeitskräfte
1
Arbeitsleistung
1
Arbeitsmobilität
1
Arbeitspsychologie
1
Arbeitszufriedenheit
1
Conservation of resources theory
1
Coping strategy
1
Coping-Strategie
1
Customer orientation
1
Customer-related social stressors
1
Dienstleistungsberufe
1
Dienstleistungsqualität
1
Emotional exhaustion
1
Employee retention
1
Hotel employees
1
Intelligence
1
Intelligenz
1
Job performance
1
Job satisfaction
1
Knowledge transfer
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Labour mobility
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Marketing management
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Lee, Gyehee
Karatepe, Osman M.
15
Kim, Taegoo
5
Kim, Peter Beomcheol
4
Olugbade, Olusegun A.
4
Chen, Han
3
Okumus, Bendegul
3
Babakus, Emin
2
Chen, Ching-fu
2
Choi, Chang Hwan
2
Eyoun, Khalid
2
Fan, Fang
2
Jung, Hyo Sun
2
Kao, Ya-ling
2
Kim, Hyun Jeong
2
Lee, Gyumin
2
Mansour, Sari
2
Morrison, Alastair M.
2
Paek, Soyon
2
Rod, Michel
2
Xie, Chaowu
2
Xiong, Wei
2
Yavas, Ugur
2
Yoon, Hye Hyun
2
Zhang, Jiangchi
2
Abas, Basit
1
Abou Kamar, Mahmoud
1
Abubakar, A. Mohammed
1
Ackfeldt, Anna-Lena
1
Adler, Howard
1
Afshan, Gul
1
Akgunduz, Yilmaz
1
Aldakhil, Abdullah Mohamed
1
Aleshinloye, Kayode Dare
1
Alola, Uju Violet
1
Alsetoohy, Omar
1
Alvarez-Risco, Aldo
1
Amin, Muslim
1
Amissah, Eunice Fay
1
Amoah-Mensah, Aborampah
1
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International journal of contemporary hospitality management
2
International journal of hospitality management
2
Service business
1
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ECONIS (ZBW)
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1
Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan
;
Kim, Taegoo
;
Lee, Gyehee
;
Lee, Seung-kon
- In:
International journal of hospitality management
36
(
2014
),
pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
Saved in:
2
Social capital, knowledge sharing and organizational performance : what structural relationship do they have in hotels?
Kim, Taegoo
;
Lee, Gyehee
;
Paek, Soyon
;
Lee, Seunggil
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 683-704
Persistent link: https://www.econbiz.de/10009774264
Saved in:
3
Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo
;
Paek, Soyon
;
Choi, Chang Hwan
;
Lee, Gyehee
- In:
Service business
6
(
2012
)
4
,
pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
Saved in:
4
Emotional intelligence and emotional labor acting strategies among frontline hotel employees
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
;
Kim, …
- In:
International journal of contemporary hospitality management
24
(
2012
)
7
,
pp. 1029-1045
Persistent link: https://www.econbiz.de/10009666524
Saved in:
5
The managed heart : the structural analysis of the stressor-strain relationship and customer orientation among emotional labor workers in Korean hotels
Lee, Gyehee
;
Kim, Taegoo
;
Shin, Seok Ho
;
Oh, Ick Keun
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1067-1082
Persistent link: https://www.econbiz.de/10009566949
Saved in:
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