Kim, Taegoo (Terry); Jung‐Eun Yoo, Joanne; Lee, Gyehee - In: International Journal of Contemporary Hospitality Management 24 (2012) 3, pp. 381-401
relationships among perceived justice, service recovery satisfaction, post‐recovery customer relationships, and post … had experienced service recovery in the previous six months. Path analysis was performed to estimate the research model … effective service recovery on long‐term relationships and on partnership building with the customers. Research limitations …